Jocelyn Baginski Email & Phone Number

United States

New York, United States

Greater New York City Area

770 Broadway

Lead process improvement plans for several delivery teams. Introducing different Scrum methodologies in the day in and day out of the project cycle.Lead several Release Planning sessions for Product teams, creating more effective and strategic road map planning. As both a Program manager and Certified Scrum master, I use my skills to initiate, plan, and monitor deadlines, schedules, costs and resources across several projects and programs.Train and lead teams in best agile practices, creating a more efficient and effective project and customer driven environments.Recognize connections and dependencies among individual projects and program initiatives to properly manage program expectations.

Remote

Project manager for the AOL Client Desktop

•Experienced in effectively working with distributed cross-functional teams across the U.S. and India•Oversee multiple, concurrent interactive projects and facilitate all phases of project development including planning, creative development, production/implementation, testing and launch. Across the Lifestyle brands on internet portal, blog technologies•Regularly communicate status of projects and issues to the team - this includes leading status meetings as needed.•Identification and mitigation of project issues and risks•Mentored other project managers on effective leadership skills •Develop and manage accurate project timelines and project plans •Played an active role in re-evaluating current processes and recommend and implement improvements• •Successful in applying agile methodologies as well as SDLC methodologies. Utilizing both Agile/Scrum and or SDLC/Waterfall methodologies depending on project need.• Work closely with project business and technical leads on developing road maps and on managing requirements and their priorities (sprint, release and product backlogs in case of scrum).• Lead project planning and requirement grooming for team insuring requirements were clear enough enabling clear technical task breakdown, creating task - sprint plans.• Monitor and control budget performance. Project range in budget size – up to $5 M with several stake holders, including senior executives..• Coordinate project from inception between all stakeholders including, business owners, UI resources, visual design resources, finance, development resources, QA resources, operations, editorial staff and product management.• Manage finance project documentation, working with finance on capitalization efforts when applicable.

Project Lead and Agile Scrum Master for Latino and Product/Project lead for BlackVoices websites. Led the team in two successful launches and redesigns, increasing UVs by 30%, as well as met business and sales objectives.Led the team in migrating all backend platforms to a more robust CMS platform, aiding in improving workflow and increasing page loads. Agile Scrum Master for multiple delivery teams, delivering high quality products under constant time-pressure. Implemented best project practices, streamlined/ consolidated workflows and processes.Created backlogs and worked closely with Tech manager to manage sprints with international tech teams. Led scrum planning with the team, insuring all requirements were clear and our product sprint cycle was transparent. Worked closely with UX to create the proper user experience

Project Lead and Agile Scrum Master for AOL Health, Kitchen Daily, That’s Fit, Coaches, Latino and BlackVoices. Manage multiple projects across sites resulting in increased page views up to 400%, revenue up 100% YOY. Project Lead for the newly revised Living sites (Health, Food, Coaches). Led the team in sun-setting the existing partner supported sites to create our own published and managed sites, in which we maintained partner relationships, propriety content, and ownership of our own publishing platforms and an increase of page views up 400%Responsible for managing technology deliverables against project schedule Agile Scrum Master for multiple delivery International teams, delivering high quality products under constant time-pressure. 75% of the development team was in Bangalore, India.Led AOL Living sites most successful launches, including Health, Food, Style, Home, Horoscopes, Coaches and Parenting. Managed 3rd party content / search engine partner relationships, leading to successful content integration and search optimization across our Health siteImplement best project practices, streamlining / consolidating workflows / processes. Managed a team of three project managers who supported the AOL Living websites.Worked closely with ops on all product installs. Inuring we were accounting for the right server and support setup

Project Lead for all infrastructure/web-based initiatives. Leading one of the company’s first teams to initiate agile project development / practices, increasing products time to market by 200%Aided in creating best practices for the MapQuest organization Project lead for Mapquest platform build, decreasing load time and enabling core functional features such as aerial mappingProject lead of all B2B products such as Advantage and enterprise for our customers such as Wal-Mart, etc and several user site products/feature enhancements, increasing revenue up 200% YOYCore lead in separating of MapQuest from the AOL project billing processes, establishing a process in which MapQuest projects are budgeted

Lead on project initiatives for the AOL Services team, which supported, MapQuest B2B customer support, AOL internal customer support, and data analysisResponsible for providing detailed review of existing development lifecycle processes and implement several enhancements to ensure best practices to support the AOL Service organization needsCreated and managed timelines that supported improvements within the Services team organizationRight hand person to the director of technology, aiding in managing team needs, as well as providing all admin support as neededAOL MoviFone -; -Customer Service / Quality Control ManagerCustomer Service manager for team of 5 + teams dealing directly with customer inquiries, with the intention to provide customer support/satisfaction, and analysis of customer usage data, Provided recommendation based on customer inquiries/usage, aiding in implementing several enhancements to ensure higher customer satisfaction and usage.Created best customer service practices Increasing customer satisfaction by 100% Core lead in managing the migration of the MovieFone customer service team to a call center, enabling 24 hour coverage and saving the company approx 500k YOY

•Built high level relationships with both business and technology partners through my leadership skills, and excellent communication abilities •Experienced in effectively working with distributed cross-functional teams across the U.S (CO, VA, NYC and PA)•Managed budget report/capacity planning through company tools, providing reports to senior management•Actively managed the work efforts of multiple functional resources through the project plan., developed documentation, monitored and reported project status, initiated and maintained reporting relationships with project stakeholders including team members, peers, managers, customers, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects.•Managed multiple infrastructure projects and facilitated all phases of project development including planning, creative development, production/implementation, testing and launch, across the MapQuest online and B2B products.•Regularly communicated status of projects and issues to the team this includes leading status meetings as needed.•Identified and mitigated project issues and risks•Played an active role in re-evaluating processes, provided recommendations and was invaluable member of the team in implementing project processes across the MapQuest organization.