Jamie Johnson Email & Phone Number

Cleveland, TX, US

Remote

Ann Arbor, MI | Remote

• Design and implement large and complex technology projects
• Build tools and solutions to automate recurring tasks
• Write formal documentation on configuration standards, troubleshooting steps, and infrastructuredesign
• Develop and design configuration management solutions using configuration automation programs such as Salt and CFEngine
• Perform automated installations in PXE using kickstart

Ann Arbor, MI | Remote

• Overseeing the development and installation of new networking and computing infrastructures
• Selecting the best possible solutions using knowledge of a wide range of available technologies
• Implementing best practices for system security and data backups
• Liaising with vendors and keeping relevant stakeholders up to date with developments

Ann Arbor, MI | Remote

• Provided solutions to complex technical issues from internal business units
• Installed and configuring operating systems and application software
• Troubleshooting and resolving all technical issues when they arise

Ann Arbor, MI | Remote

• Advanced troubleshooting of a variety of software including Exim, Dovecot, Apache, MySQL and PHP
• Installation and configuration of software packages such as CloudLinux and LiteSpeed
• Troubleshooting OpenVZ and Xen host issues
• Monitoring of servers
• Assist with System and Network project implementation
• Provide an advanced point of contact for all escalated issues

Ann Arbor, MI | Remote

• Assist customers’ with technical & non-technical issues via live chat, tickets & telephone
• Assist customers’ with installing/upgrading/troubleshooting web applications such as WordPress, Joomla & Prestashop
• Migrate customers’ website data to the A2 Hosting network
• Assist customers’ with cleaning up their account when they get hacked
• Advise & assist customers’ on cPanel account basics such as how to upload website data, create email accounts, setup databases & install popular web applications

• Responsible for server administration in a web hosting environment
• Troubleshooting a variety of issues with web servers and customers' websites
• Troubleshoot hardware and software issues as they arise
• Assisted customers with web-based programming languages such as php, html, css etc. as needed
• Assisted customers with account transfers to HostGladiator servers
• Troubleshooting and configuring popular e-mail clients and web browsers

Home

• Tracked issues & associated resolutions to problems using Kayako Helpdesk
• Coordinated with DC when server issues would arise that couldn’t be handled internally
• Handled the creation, suspension, unsuspension & terminating of VPS accounts
• Monitored the Cirtex Hosting & HostV forums
• Provided help desk support as well as telephone & live chat sales/support with end-users
• Worked closely with the advanced support department and management to insure all customer issues were handled in a timely manner & to the customers’ satisfaction

Houston, Texas Area

• Provided front line support via live chat & telephone for customers’ web hosting accounts
• Troubleshoot a variety of technical issues customers are having with their web hosting plans & services
• Opened help desk ticket for customers' when issue needed to be escalated
• Added features to accounts via command line when requested by customer
• Handled Sales/Billing as a secondary role

• Built and maintained the company website as well as server administration
• Responsible for all computer hardware/software, networks and updates to systems
• Increased company revenue by 30% between 2006 and 2007
• Managed sales, inventory, computerized payroll and bookkeeping
• Handled customer service questions and complaints

Worldwide

• Managed work flow of a platoon of 52 Marines on a daily basis
• Effectively trained and prepared a Marine Corps infantry unit for deployment to Iraq
• Received several awards for leadership/management skills
• Responsible for recommending Marines for promotion and performance based awards
• Trained Marines in the proper handling of infantry weapons systems

Bachelor'S Degree, Management Information Systems

Associate'S Degree, General Studies