Jeanette Johnson Email & Phone Number

Dallas, Tx, Us

Garland, Texas, United States

• Serve as the lead point of contact for all customer account management matters• Build and maintain strong, long-lasting client relationships• Negotiate contracts and close agreements to maximize profits• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas• Track key account metrics (e.g. quarterly sales results and annual forecasts)Prepare reports on account status• Collaborate with sales team to identify and grow opportunities within territory• Assist with challenging client requests or issue escalations as needed

Richardson, Texas, United States

Led and trained a team of agents, ensuring adherence to company policies and performance standards.Oversaw daily operations, including customer service inquiries and fraud prevention efforts.Monitored and analyzed agent performance metrics, providing feedback and coaching for continuous improvement.Investigated escalated fraud cases and ensured timely resolution while maintaining compliance with regulations.Developed and implemented strategies to enhance fraud detection and customer satisfaction.Reviewed high-risk transactions and approved or escalated decisions as necessary.Created detailed reports on team performance, fraud trends, and operational efficiency for management review.

Richardson, Texas, United States

• Deliver qualitative services to customers.• Promote bank products and services.• Build customer relationships.• Maintain and manage existing accounts.• Respond to customer inquiries and resolve.• Maintain customer database and update periodically.• Assist customers in making ACH payments.• Refer complex issues to the management.• Identified and mitigated fraudulent transactions to safeguard company assets and customer information.• Engaged with identity theft victims to provide preventative guidance and executed account reconciliations andadjustments

United States

• Interview claimant and witnesses to gather pertinent information and record statements for file.• Handle and process property claims involving damage to a vehicle or buildings and structures, or liability claims involving personal injuries or third-person property damage from liability situations, such as motor vehicle accidents, slip and falls, dog bites, or alleged negligent behavior.• Verify that coverage applies through an insurance policy.• Consult with police and hospital workers, accountants, architects, construction workers, engineers, lawyers, and physicians to get expert evaluation.• Examine photographs and statements and listen to or watch audio or video surveillance.• Evaluate all information to determine how claim should be handled.• Negotiate with claimant to settle claim and issue payout amounts.• Work with attorneys to defend insurer's position if claim is contested.

Dallas, Texas

• Receive telephone calls and assist customers experiencing problems with an order• Issue refunds and product replacements as followed by company procedure• Deescalate irate customers• Assist in placing orders for customers• Answer questions about products, ingredients, quality, etc.• Process credit card payments

Dallas/Fort Worth Area

• Interview claimant and witnesses to gather pertinent information and record statements for file.• Handle and process property claims involving damage to a vehicle or buildings and structures, or liability claims involving personal injuries or third-person property damage from liability situations, such as motor vehicle accidents, slip and falls, dog bites, or alleged negligent behavior.• Verify that coverage applies through an insurance policy.• Consult with police and hospital workers, accountants, architects, construction workers, engineers, lawyers, and physicians to get expert evaluation.• Examine photographs and statements and listen to or watch audio or video surveillance.• Evaluate all information to determine how claim should be handled.• Negotiate with claimant to settle claim and issue payout amounts.• Work with attorneys to defend insurer's position if claim is contested.

Dallas/Fort Worth Area

• Determine the specific needs of particular clients by researching current coverage and available options• Answer questions related to coverage and annual charges• Develop leads and schedule appointments• Utilize a customer-focused, needs-based review of client insurance options to educate clients• Obtain underwriting approval by completing application for coverage• Update job knowledge by participating in educational opportunities (reading professional publications, maintaining personal networks, participating in professional organizations, etc.)• Develop base for long-term sources of clients by using referrals or groups

Richardson, Texas

• Pinpoint fraudulent activities on transactions done with the company to prevent losses.• Review and resolve current detection and prevention efforts that the company is already undertaking.• Ensure that the business and the customers are protected from any risks and losses.• Interact with identity theft victims and ask them for recommendations to prevent future fraud.• Review reports and monitors account transactions that are potentially fraudulent. In conducting investigations and finding fraud, examines accounts to check any fraudulent or erroneous information.

Dallas, Texas

Rotational RMO Associate• Collections associate collecting on Early stage Dun 1 accounts 30 days or less January through September.• Customer Care Advocate for the .com department assisting with online purchases, purchase orders issues, online account updates and questions, shipping questions and issues, etc. during peak holiday season of September through December.

Cna License, Nursing, 1

Carried out specific patient care duties under the direction of registered nurses and nurse manager – Worked in coordination with the head.

High School, 12

Activities and Societies: Mixed Ensemble Choir (Elite Choir), Key Club, Spirit Squad