Jeremiah Jourdan Email & Phone Number

Dallas-Fort Worth Metroplex

I provide custom talent management solutions, such as selection and assessment, to clients through direct delivery and project management for a variety of clients, with a focus on Fortune 100 clients.IMPACT AND RESULTS: I have provided countless processes for organizations such as functional competency models, career user guides, and updated job level profiles based on job analyses, resulting in clear and validated job descriptions.RESPONSIBILITIES:• I lead custom client solutions for optimal client employee selection and organizational design processes by leveraging input from key leaders in the organization as part of project providing over $2M in revenue.• I conduct interviews with key stakeholders to understand their perspective, value their input, and provide solutions to organizational design concerns.• I leverage Excel and Pivot Tables to present data in an organized way for leadership to drive organizational design solutions.• I use SPSS to run statistical analyses assessing the impact of assessments.

Greater Seattle Area

Lynnwood, Wa

I provided custom solutions and analyses to improve client selection processes.IMPACT AND RESULTS: I contributed to a variety of projects, such as physical fitness tests, validation tests, and custom item-writing, and served as a resource for SPSS analyses measuring selection test validity.RESPONSIBILITIES:• I provided custom solutions to clients for optimal client employee selection processes on projects; successfully developed and administered entry-level and promotional assessment centers and provided final reports.• I assessed current products and provided recommendations for improvements to ensure proper procedures are followed; I assisted with new product development for the optimal updated products in hiring assessments demonstrating a .30 correlation between incumbent test scores and performance on the job. • I successfully led over 10 transportability studies, reviewed data, and provided synopses of data and analytics to ensure the valid use of products for selection processes earning the company over $45K initial revenue with new clients.

I was an Analyst on the Reporting and Professional Services Teams providing client-facing reporting and solutions. I collaborated with both internal and external clients on data analytics, reporting, and advanced statistical analyses.• I led on-site selection assessment centers while ensuring that processes were fair and professionally administered for optimal client promotional selection processes.• I provided support at on-site assessment centers while ensuring that processes were fair and professionally administered for optimal client experiences.• I developed custom written selection exam items for optimal hiring processes based on specific client roles.

Lakewood, Wa

At Reddy Ice, I managed all operations of a distribution center facility and developed delivery routing schedules for the northwestern U.S.RESPONSIBILITIES:• I led change management processes to ensure optimal staff performance and decreased costs with multimillion in revenue and 10 employees while supervising day-to-day operations, talent acquisition, and employee development.• I improved organizational supply chain processes to increase warehouse efficiency and improved workforce planning; evaluated areas for improvement and assisted in and recommended ways to implement these improvements.• I ensured excellent customer service by resolving customer concerns and long-term improvement strategies.

Dallas/Fort Worth Area

I helped lead strategy initiatives as part of the Commercial Strategy Team utilizing analytics for data-driven revenue management strategies while reporting directly to the VP of Revenue Management.RESPONSIBILTIES:• I improved profitability across company, assisted the project manager / VP Revenue Management by organizing, forecasting, and implementing a delivery surcharge.• I demonstrated a track record with advanced Excel techniques; I utilized formulas for forecasting and profitability analysis planning; I integrated data sources and prepared and summarized data for presentation to the executive team, company board meetings, and clients; I utilized Pivot Tables for reports.• For efficient and accurate sales reporting, and for reliability of sales executives, I assisted with development of automated sales reports.• I improved data integrity by working with the facility general managers at plants of underutilized assets; saved the company over $500K in capital expenses in support of finance department goals.

Dallas/Fort Worth Area

I managed individual high-value and regional chains across North Texas.RESPONSIBILITIES:• I utilized Sales Force dashboards for reporting purposes for performance metrics in support of new sales; I sold new accounts $10K or higher in annual revenue and managed approximately $1.9MM in current accounts.• I maintained over 90% of profit margin on key account by providing alternative ice solution with cheaper price to defend against competition at lower price point.• I cultivated strong client relationships through exceptional customer service and 24/7 availability to quickly provide solutions to issues with no customer loss even when raising prices across customers by 5%.• I collaborated with internal excellence centers and external customers to design and build customer-centric strategies for successful sales implementations such as with new clients with 20 locations.

Dallas, Tx

I assisted the project manager with projects across departments and throughout the company while reporting directly to the Chief Administrative Officer as part of one-year internship.RESPONSIBILITIES:• I traveled to plant manufacturing locations around the United States to implement a new Fixed Assets System in support of rectifying discrepancies and implementing a new Fixed Assets System and company inventory rectifying 80K ice merchandisers and other fixed assets. • I collaborated cross functionally across the organization; I assisted with other projects in Accounts Receivable, Accounts Payable, Human Resources, Sales, and Information Technology departments driving the business forward.• I developed a process for the Sales Team to easily obtain customer delivery schedule in client-ready report through auto populating reports in Excel.• I performed credit card processing of at least $30K a day in credit card reconciliation during a short-term project on the Accounts Receivables team in support of decreasing outstanding payments. • I provided key communications to stakeholders across the company for project rollouts to ensure adherence to project timelines during 3-month fixed assets reconciliation phase.

Doctor Of Philosophy (Ph.D.), Industrial And Organizational Psychology

I create conduct research, create literature reviews, and provide research-based recommendations for optimal people experiences.

Master Of Arts (M.A.), Industrial And Organizational Psychology

Bachelor Of Arts - Ba, Business Leadership