Jon Ratcliffe Email and Phone Number
Jon Ratcliffe work email
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Jon Ratcliffe personal email
I am an articulate, confident person with a talent for thinking outside the box and coming up with innovative ideas and designs and who relishes challenges and working under pressure. My greatest strengths are my research and communication skills and the ability to provide clarity to complex processes. I pride myself in providing excellent service to all stakeholders and seeing the positive impact I make in people’s working lives and businesses
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Principal Business ArchitectMgi Arena Group Jun 2024 - PresentGreater Manchester, England, United Kingdom
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DirectorJ J Ratcliffe Associates Ltd Jan 2014 - Jun 2024North Stainley
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Senior Business AnalystDepartment For Environment, Food And Rural Affairs Dec 2019 - Dec 2023Remote -
Senior Business AnalystTransform Jan 2019 - Nov 2019Newcastle Upon Tyne, United Kingdom -
Business AnalystTransform Aug 2018 - Dec 2018Newcastle Upon Tyne, United Kingdom
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Business AnalystEquifax Mar 2018 - Aug 2018Leeds, United Kingdom -
Continual Improvement AnalystCybg Plc Sep 2017 - Mar 2018Leeds, United Kingdom
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Senior Business AnalystIris Software Nov 2016 - Jul 2017Datchet -
Senior Business AnalystDefra Apr 2016 - Sep 2016Reading, United KingdomSenior Business Analyst in an agile team, leading on a number of work streams forming part of a digital system (SitiAgri) including: • Countryside Stewardship (CS) Inspections• CS Dual Use Applications• CS Maximum Eligible Area (MEA)• CS 2017 Application and Claim Modules
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Senior Business AnalystRural Payments Agency Jan 2014 - Dec 2015Working individually and as part of a team to deliver the Common Agricultural Project (CAP) business transformation project to develop a digital solution for farmers and land owners in England. This is essentially the Basic Payment Scheme (BPS) end to end process of distributing the £3.8 billion to eligible claimers each year, in line with European legislation.SBA Lead – BPS End to End Overview, BPS 2016 Offline Channel, End to End Customer Contact 2015 (Incoming Call, Incoming Mail, Incoming E-mail, Security Check, Complaints, Knowledge Base and Customer Call Back), Probate, Identity Assurance, Design and Implementation of a Campaign Activity Tracker, Reconciliation, Assisted Digital and BCMS Single Multi-Species Database Gap Analysis.SBA Support – BPS 2015 Contingency, 2015 Support Centres, 2016 Form Design, End to End Customer Contact 2016, Customer Registration, -
Senior Business AnalystIbm Sep 2010 - Jul 2013Designed a solution to enable the interlock of the Delivery Project Executives (DPE’s) with the newly formed Service Management Lean and ITIL aligned model. Putting the DPE’s through there own GDF wave had not been attempted by any of the other countries (GEO). The approach was very different to that of previous service management waves due to the nature of the DPE role, in that they were customer driven rather than process driven. Prior to the DPE wave, I led the design and implementation of the Business Controls Pool and the Account Management clusters. -
Business Analyst And Transition ManagerIbm Feb 2009 - Sep 2010From the success of Lean Wave 5, we increased our team from 5 to 9 and took part in the first UK GDF wave which aimed to transform Service Management from an account led model to a process led model using Lean and Six Sigma methodologies in line with the ITIL framework. The team created pools for Problem Management, Change Management, IT Service Continuity, User ID Management, Service Desk and Service Level Management and Reporting, led by myself. Each pool had a Dispatcher and Quality Analyst and by the end of the project we had boarded 30% of the pools. In the second year as a Junior Engagement Manager, I was involved in a much smaller team that focused on boarding the remaining accounts into the pools. I also redesigned the end to end process of Change and Problem Management and launched the Incident Management pool.
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Business AnalystIbm Feb 2007 - Feb 2009I took part in the first IBM service management lean project. We targeted Problem and Change Management on 5 accounts. Our approach was to interview as many of the in-scope individuals as possible to identify areas of waste. At this time each account had its own support structure and processes. We were able to create a standard UK IBM Change Management and Problem Management process template that could be applied to other accounts.
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Deskside Support Team LeaderIbm Oct 2004 - Sep 2007Desk Side Support Team Leader for RPA RegionsRapid Response Team Leader for a number of LDCC’s including:May 2007 – Avian Influenza H7N1 LDCC CaernarfonMarch 2007 – Avian Influenza H7N1 LDCC Bury St EdmundsOctober 2006 – Newcastle’s Disease LDCC in GaloshielsFebruary 2006 – Avian Influenza H5N1 LDCC in PerthDesk Side Support Team Leader for Scotland and Cumbria
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Systems AdministratorDefra Jul 2001 - Oct 2004Providing IT support for all onsite users.Server support for the onsite Regional GIS TeamAs Systems Administrator I was Manager for 2 team members.
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Technical Support OfficerDene 2000 - 2001I was a member of a small company that supplied and supported foreign exchange banking software to Banks. My role was to support the company’s internal IT systems.
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It AssistantSca Nutrition Aug 1998 - Aug 1999
Jon Ratcliffe Skills
Jon Ratcliffe Education Details
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Askham Bryan College -
Thirsk School
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Cundall Manor
Frequently Asked Questions about Jon Ratcliffe
What company does Jon Ratcliffe work for?
Jon Ratcliffe works for Mgi Arena Group
What is Jon Ratcliffe's role at the current company?
Jon Ratcliffe's current role is Principle Business Architect at MGI Arena Group.
What is Jon Ratcliffe's email address?
Jon Ratcliffe's email address is jo****@****o.co.uk
What schools did Jon Ratcliffe attend?
Jon Ratcliffe attended Askham Bryan College, Thirsk School, Cundall Manor.
What skills is Jon Ratcliffe known for?
Jon Ratcliffe has skills like Itil, Service Delivery, Service Management, It Service Management, It Management, Six Sigma, Project Management, Service Desk, Global Delivery, Project Delivery, Management, Business Analysis.
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Jon Ratcliffe
Over 20 Years In Cx, Programme & Project Management Specialising In Strategic Projects, Change Management & PmoGreater Sheffield Area2me.com, firstsource.com
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