•Program owner of HR GenAI application design and build projects resulting in several training oriented GenAI applications while ensuring risk management and adherence to established responsible AI review processes.•Led multiple AWS cloud migrations of employee travel and human resources applications to the AWS platform, resulting in performance improvements, enhanced scalability, and reduced cost.•Leading the employee travel application modernization strategy leading to reduction in overall application count and enhanced travel experiences for United’s employee group.•Completed a development effort for a multi work group suite of tools to centralize and manage newly hired employee onboarding and probationary performance data.

•Managed eCommerce merchandising applications, overseeing a team of 20+ developers, engineers, and analysts, delivering dynamic ancillary product pricing and personalized offers across eCommerce channels.•Acted as the security compliance leader for retail systems, reducing application and network security vulnerabilities across multiple development teams.•Introduced Change Management processes, resulting in increased acceptance of secure coding practice updates across the organization.•Led the redesign of United's Employee Travel site, enhancing the user interface, functionality, and hardening the overall security posture of the application.•Orchestrated the migration of merchandising and ancillary pricing services to AWS cloud, improving overall performance and reliability.•Managed the digital subscription system program and orchestrated enhancements in customer data protection and PCI compliance resulting in YOY increases in subscription sales.

•Led the planning and strategy development for digital distribution channels to ensure optimal performance and determine enhancements for Cargo and its customers.•Developed and implemented overall UA Cargo eCommerce strategy•International Air Transport Association (IATA) eFreight board member responsible for driving the airfreight industry toward digital solutions with the goal of document process optimization.

•Certified in LSS Green Belt, completed Black Belt training, one of two Black Belt projects certified, and received Q3-2105 Team Excellence Award.•Utilized Lean Six Sigma methodology to develop and implement a staffing plan that allowed for better flow of agents which better matched demand to the peaks and valleys.•Actively co-managed and supported several Airport Operations and Food Services Project Quality work group area initiatives reducing cost and improving productivity at multiple airports.

• Managed the payroll, time / attendance, and kitchen management software for the Chelsea Division with responsibilities ranging from program enhancement and updates to error identification and resolution.• Analyzed and identified needed changes to software and developed business specification requirements for the development of enhancements, upgrades, and corrections.• Managed UAT (User Acceptance Testing) by overseeing and developing testing scenarios to ensure quality and functionality of Food Services Systems.• Works with respective groups such as HR, Payroll, Finance, and IT to coordinate necessary upgrades and corrections to payroll, time / attendance, and kitchen management software.• Developed internal communications in regards to program updates and error resolution scripts.• Co-managed system GUI crossover project for catering division by writing specification requirements, performing UAT, and assisting in oversight of implementation rollout.

Change Management Project Manager• Provided oversight to change management facilitation teams by acting as liaison to banking center associates in targeted rollout of new systems, hardware, and related procedural training.• Provided aggregated day one training and policy and procedure support to multiple banking centers during new technology implementation and procedural changes.• Monitored progress of technology adoption and banking center measurable metrics to ensure successful implementation.• Collected data and provided analysis to monitor technology improvement performance metrics and training effectiveness.Operations Specialist• Supported banking center management by improving operational excellence and driving customer service excellence within banking center.• Provided subject matter expertise within policy and procedure areas and briefing customer facing employees on any relevant changes.• Maintained key regulatory knowledge in an effort to provide guidance in relation to applicable state and federal guidelines