Jose Juarez Email & Phone Number

Los Angeles County, California, United States

Santa Monica Ca

Hired to provide project management over large-scale, top-priority and complex technology initiatives. Manage cross-functional teams of developers, programmers, analysts, and network specialists. Drive the high-quality completion of systems engineering, software/database development and technical implementation projects for major clients targeting restaurant, retail stores, and hotel sectors.• Designed and planed network communications systems, while overseeing multiple Projects across all phases of development, ensuring project milestones were completed on time, on budget and with the desired results.• Maintained technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such firewalls, hubs, bridges, gateways, etc., rapidly evolving business environments.• Managed workflow and managed timeline changes as needed, ensuring enhanced customer experience.

Calabasas, Ca

Worked effectively with restaurants and corporate center over the telephone and in person regarding technical support services. Ran inventory checks as well as Purchasing procedures.• Created help desk tickets in TrackIT! Incident Manager for inquires received on a daily basis, that helped to solve issues more accurately. Also, showcased strong IT troubleshooting skills to resolve technical problems restaurants were experiencing.

Santa Fe Springs, Ca

Delivered high-quality service for clientele over the telephone regarding technical support services and created help desk tickets in SpiceWorks Incident Manager for inquires received on a daily basis. Demonstrated strong IT troubleshooting skills, resolving technical problems customers were experiencing.• Successfully oversaw an Active Directory cleanup project, while building multiple print servers for use between 12 different sites.

Greater Los Angeles Area

Strengthened business by delivering stellar IT management, troubleshooting and personnel management skills. Led three IT staff for this software company focused on digital event marketing and management. Oversaw the inventory of equipment, including building relationships with vendors. Provided onsite technical support to clients at live events all across the U.S. Resolved any technical problems clients are experiencing with the ticketing system. Managed and repair the entirety of the computer network for the Los Angeles office.• Built the department from the ground up, including implementation of new equipment for the ticketing system.• Turned the department from an inventory of $40,000 to about $1.2 million.

Greater Los Angeles Area

Strengthened business by delivering stellar IT management, troubleshooting and personnel management skills. Led three IT staff for this software company focused on digital event marketing and management. Oversaw the inventory of equipment, including building relationships with vendors. Provided onsite technical support to clients at live events all across the U.S. Resolved any technical problems clients are experiencing with the ticketing system. Managed and repair the entirety of the computer network for the Los Angeles office.• Built the department from the ground up, including implementation of new equipment for the ticketing system.• Turned the department from an inventory of $40,000 to about $1.2 million.

Greater Los Angeles Area

Worked effectively with clientele over the telephone regarding technical support services. Resolved technical problems customers were experiencing by applying strong IT troubleshooting skills.• Created help desk tickets in Remedy Incident Manager for inquires received on a daily basis.

Tarzana, Ca

Identified why personal computer equipment was not operating properly and made repairs or updates. Integrated new software into computer equipment if necessary to achieve performance outcomes. Communicated with manufacturers as needed regarding warranty repairs.• Built a working Active Directory for student use.• Managed an entire equipment refresh from Windows XP/95 to Windows 7.

Greater Los Angeles Area

Administered a company’s network and server, including adding or removing users from Active Directory.• Satisfactorily repaired a variety of computer equipment in an accurate, timely and efficient manner.