Joshua Williams Email & Phone Number

Stockport, England, United Kingdom

- Leveraging SAP Business Objects to produce, collate, and analyse statistics, drawing insightful key performance indicators (KPIs) and identifying valuable patterns.- Creating, enhancing, and consistently updating dynamic e-Learning courses utilising Articulate 360 and generative AI tools, ensuring engaging and effective learning experiences.- Actively participating in regular reviews with subject matter experts (SMEs) and maintaining continuous communication to ensure compliance and… Show more - Leveraging SAP Business Objects to produce, collate, and analyse statistics, drawing insightful key performance indicators (KPIs) and identifying valuable patterns.- Creating, enhancing, and consistently updating dynamic e-Learning courses utilising Articulate 360 and generative AI tools, ensuring engaging and effective learning experiences.- Actively participating in regular reviews with subject matter experts (SMEs) and maintaining continuous communication to ensure compliance and quality assurance of training materials.- Delivering comprehensive systems training to staff members, proficiently covering Microsoft Office, Poly, Zoom, iTrent, Bridge LMS and Learning Pool LMS, facilitating their proficiency and productivity. Show less

Stockport

- Utilised SAP Business Objects to collate, analyst and identify patterns within statistics and information collated within iTrent and the Bridge LMS;- Guided learning through how to use internal systems, including booking processes, general learning queries and signposting to internal departments where appropriate;- Acted as a point of contact for administrative queries, from learners, external professionals and shareholders;- Delivered ad-hoc training to support the digital skills… Show more - Utilised SAP Business Objects to collate, analyst and identify patterns within statistics and information collated within iTrent and the Bridge LMS;- Guided learning through how to use internal systems, including booking processes, general learning queries and signposting to internal departments where appropriate;- Acted as a point of contact for administrative queries, from learners, external professionals and shareholders;- Delivered ad-hoc training to support the digital skills of learners and providing support to the existing team of training staff; Show less

Manchester, United Kingdom

- Spearheaded the creation and implementation of impactful online awareness campaigns in collaboration with the marketing manager and service staff, ensuring engagement of target audiences.- Advocated for the utilisation of social media scheduling software (Hootsuite) to enhance the promotion of local and national events, expanding event awareness through strategic information dissemination across social media platforms.- Supported the successful deployment of website launches by… Show more - Spearheaded the creation and implementation of impactful online awareness campaigns in collaboration with the marketing manager and service staff, ensuring engagement of target audiences.- Advocated for the utilisation of social media scheduling software (Hootsuite) to enhance the promotion of local and national events, expanding event awareness through strategic information dissemination across social media platforms.- Supported the successful deployment of website launches by coordinating content transfer from the previous platform, working closely with the marketing manager to ensure seamless execution of tasks. Show less

Stockport

- Assisted in producing and distribution of documents such as letters, reports as requested by the manager;- Acted as the administrative point of contact, handling calls using courteous manner and transcribing messages- Handling of sensitive and confidential information in accordance with the Data Protection Act- Using initiative when coordinating time to perform administration duties including, faxing, photocopying, filing, taking minutes and booking appointments

Huddersfield, United Kingdom

- Demonstrated expertise in handling challenging inquiries with empathy, patience, and discretion, ensuring effective resolution and customer satisfaction.- Efficiently managed team workload to optimise postal system operations, ensuring timely and accurate delivery of mail.- Orchestrated the coordination of management diaries and calendars, guaranteeing the smooth scheduling of meetings and comprehensive involvement and updates for all participants.- Collaborated within a team… Show more - Demonstrated expertise in handling challenging inquiries with empathy, patience, and discretion, ensuring effective resolution and customer satisfaction.- Efficiently managed team workload to optimise postal system operations, ensuring timely and accurate delivery of mail.- Orchestrated the coordination of management diaries and calendars, guaranteeing the smooth scheduling of meetings and comprehensive involvement and updates for all participants.- Collaborated within a team environment to ensure seamless service delivery and exceptional customer experiences. Show less

Marsden, United Kingdom

- Cultivated strong customer relationships through effective communication and engagement, both in-person and over the phone, to address inquiries and provide exceptional service.- Conducted personalised one-to-one sessions and supervisions to deliver community IT skills training, ensuring individualised learning experiences and skill development.- Enhanced event visibility and participation by creating and updating offline publications, utilising design skills to promote key events… Show more - Cultivated strong customer relationships through effective communication and engagement, both in-person and over the phone, to address inquiries and provide exceptional service.- Conducted personalised one-to-one sessions and supervisions to deliver community IT skills training, ensuring individualised learning experiences and skill development.- Enhanced event visibility and participation by creating and updating offline publications, utilising design skills to promote key events effectively.- Maintained accurate client information and catalogued data by utilising in-house systems, ensuring data integrity and efficient record-keeping processes. Show less

Oldham, United Kingdom

- Strategised and executed the creation and coordination of targeted promotional materials tailored to meet the needs of the elected committee.- Fostered and nurtured valuable relationships with the public by actively engaging in meaningful discussions and interactions.- Spearheaded the promotion and awareness of local and national issues by organising and hosting regular events that effectively communicated key messages to the community.

Digital Learning Diploma, Distinction

Learning about the changing and growing online learning landscape, planning and applying theory to practice and projects.

Bachelor Of Arts (Ba), Contemporary Art, 2:1

Activities and Societies: President of Huddersfield University Drama Society 2013-2014, Member of Huddersfield University Drama Society.

Foundation Diploma, Art And Design, Distinction

Activities and Societies: Student Ambassador

A-Levels, French, Graphic Design And Ict, A-C

Activities and Societies: Photography

Gcses, Various, A-Cs

Activities and Societies: Pupil Voice, Technical Assistant GCSEs

Gcses, English Language, English Literature, Mathematics, Product Design, French, Cida