Jake Kelly Email & Phone Number

Philadelphia, Pennsylvania, United States

Provides technical writing support for formal writing and documentation generation for government technical sponsor.Prepares formal correspondence and letters, audit documentation, training material, user guides, awards submission, and other projects with a significant formal written component.Researches, writes, and edits materials for reports, manuals.

Malvern, Pennsylvania, United States

Oversaw executive communications, including content development, drafting, editing, and publishing to condense siloed communications into a single, streamlined offering. Edited, proofed, and wrote up to 5 stories monthly, educating employees on culture, achievements, and goals. Spearheaded internal communications, including a weekly email newsletter for.

Collaborated to create and launch multi-channel corporate communications plans for 1.3k employees.Developed 5+ stories, features, and communications monthly for internal distribution across multiple channels.Created and maintained ~15 all-employee email communication templates.Reduced monthly printing costs by $1.2k, decreased labor hours by up to 4 each.

Created and maintained robust document libraries for multiple tax-related product families Automated labor-intensive updating process for a Payroll Tax Calculation Guide, reducing publication time by 75%. Partnered with technical team to design and deploy migration guide, closing a critical information gap for key clients.

Greater Philadelphia Area

Assisted in the management and delivery of enterprise-wide business continuity planning initiatives. Worked as a liaison between systems and users to facilitate the development of disaster recovery initiatives and exercise schedules.

Created, customized and maintained permissions for network accounts, printers, mail. Diagnosed user issues with network resource access, printing and email, in conjunction with a central corporate Helpdesk, and managed service request queue for the department.

Greater Philadelphia Area

Developed, deployed and supported database applications for managing request tracking.

Fitzsimmons Army Medical Center, Aurora, CO

Developed and wrote stories, took photos, processed film, and edited copy, photos, and layout for 4,000 circulation bi-weekly installation newspaper. Assisted Public Affairs Officer in community relations duties, including escort of visiting media.