James K. Brookes Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Managed multiple concurrent mid-sized projectsConsulted with customers on best practices regarding CloudHealth configuration and usageCreated detailed specifications outlining the requirements for both external and internal stakeholdersDocumented all work with customers including solution design and configurationManaged internal resources and clients to ensure on-time on-budget delivery of projects

Houston, Tx, Us

Managed multiple concurrent mid-sized projectsConsulted with customers on best practices regarding CloudHealth configuration and usageCreated detailed specifications outlining the requirements for both external and internal stakeholdersDocumented all work with customers including solution design and configurationManaged internal resources and clients to ensure on-time on-budget delivery of projects

Meridian, Idaho, Us

Designed and implemented cloud solutions in a customer facing role.Architected solutions for clients who do $800+ million in revenue.Built templates and architectures utilizing ARM templates, CloudFormation, and Ansible.Performed review of client environments utilizing AWS’s Well-Architected Framework.Delivered multi-day workshops dealing with subjects ranging from cloud adoption to cloud security.Worked directly with clients at all levels (C-level as well as technical and non-technical audiences) for pre and post-sales efforts including creating the Statements of Work.

Seattle, Wa, Us

Owned the relationship with a critical monitoring, ticketing, and patching software vendor; managing projects to implement new ITIL processes (Incident, Problem, and Change) within the company.Delivered fixes and solutions as an engineer for our clients’ AWS environments.Provided technical expertise for integration between clients and our ticketing system, working directly with clients.Facilitated the relationship between development teams along with the vendor in order to make sure the APIs and data were easily accessible and available for use in our in-house reporting tools.Kicked off Azure implementation project within the company determining initial needs for all departments and creating the initial schedule.

Seattle, Wa, Us

Monitored thousands of systems and dozens of clients within a complex AWS environment.Implemented pro-active solutions for our clients within the Platform Services team making sure our clients' unique issues were being handled.Worked directly with our primary vendor that provided said monitoring and ticketing solutions to provide exactly what was needed.Developed reporting dashboards and excel spreadsheets for the Platform Services team and the executive team that provided them the information they needed to better serve the needs of the rest of the teams and our clients.

Engineered low level solution for communicating with vendors using REST/SOAP and adding FTP functionality to ServiceNow web application.Programmed primarily in Javascript and Jelly while interfacing with a Java and SQL backend.Developed enhancements for asset management solution for Aerospace Corp. using ServiceNow.Responsible for writing test plan and acceptance criteria for client.

Fort Lauderdale, Florida, Us

Maintained and monitored a complex Windows and Linux environmentContributed to the creation of automation scripts for said monitoringIntegrated ticketing system with third party vendor and an application called Cisco Process Orchestrator (CPO).Responsible for Linux systems within the company integrating new storage hardware.

Traveled the country surveying customers of client restaurants.Researched area being surveyed.Consulted on custom software to help automate data entry of surveys.

Spokane Valley, Wa, Us

Created custom distributions of Linux from scratch for use by client and by developer.Performed extensive testing of application software to meet rigorous demands of casino gaming requirements.Integrated Adobe Flash and C++ in a client/server architecture in a Linux environment.Developed common build scripts generic enough to be used by any of the games developed by the company and simple enough to be used by external test group.

Falls Church, Va, Us

Prepared and presented software development and test plans to ensure projects are completed on time and on budget.Interfaced with PostgreSQL database and other back end processes programming in C/C++.Worked closely with Configuration Management in their development of scripts using bash and csh to be made available to the developer to handle version control and build requests.Helped train junior software engineers in design, development, implementation, and testing phases.

Developed and managed company website for a 3D studio.Originally brought on to optimize web site.

Oversaw the production in the high-pressure office of a real estate appraisal company.Supervised and trained others in production procedures.Maintained printers and copiers in the entire office.

B.S., Computer Science

Real Time Interactive Simulations

Biblical Studies

A.A., Liberal Arts