• Network Automation and StandardizationDeveloping and deploying Ansible playbooks to automate network configuration and ensure compliance. Managing an overlay network project that brings consistency and improves asset tracking across our global infrastructure.• Global Network RedesignContributing to a global network redesign across North America, EMEA, and APAC. Migrating legacy systems to a modern, multi-vendor environment (Cisco, Palo Alto, Fortinet, F5) for enhanced security and scalability.• Automated Backups and Enhanced MonitoringBuilding and maintaining automated backup solutions using Ansible, paired with Logic Monitor for network monitoring to proactively manage our infrastructure’s health and resilience.• Firewall Audits and Security ComplianceConducting firewall audits and rule consolidations with Tufin to strengthen security and maintain compliance, ensuring uniform configurations across our network.• ServiceNow Integration and ITIL ProcessesLeveraging ServiceNow to streamline CMDB asset tracking and automate ticket generation, integrating seamlessly with our ITIL change management processes for faster incident response.

• Designed and implemented cloud-based mobile device management system for 3 distribution centers across North America from scratch.• Acted as a primary stakeholder for all distribution centers in North America for the change approval board, contributing to strategic decision-making processes.• Streamlined network operations, by diagnosing and resolving network issues, and managing active directory groups.• Spearheaded vulnerability management and remediation processes, improving system security across multiple sites.• Served a pivotal role in a project aimed at decommissioning End-Of-Life Windows 2008 & 2012 VM application servers. Instrumental in redesigning and implementing an upgraded server environment, increasing system efficiency and security. Led the seamless migration of applications to the new servers, ensuring uninterrupted service and minimal downtime.

• Served as the primary contact for technical escalations, providing round-the-clock on-call support and ensuring timely resolution of critical issues.• Reduced network incident response time by 25% by implementing proactive network monitoring and incident management strategies, significantly improving system uptime and reliability.• Managed an environment comprised of over 400 mobile devices and 150 industrial-grade printers, ensuring optimal performance and availability.• Developed and implemented new training standards and guidelines for new hires, enhancing team knowledge and efficiency.• Mastered an AS/400-based Warehouse Management System, effectively troubleshooting and resolving system issues.