Information Technology Technician
Jacksonville, Florida, United States
- Served as the primary contact for technical escalations, providing round-the-clock on-call support and ensuring timely resolution of critical issues.
- Reduced network incident response time by 25% by implementing proactive network monitoring and incident management strategies, significantly improving system uptime and reliability.
- Managed an environment comprised of over 400 mobile devices and 150 industrial-grade printers, ensuring optimal performance and availability.
- Developed and implemented new training standards and guidelines for new hires, enhancing team knowledge and efficiency.
- Mastered an AS/400-based Warehouse Management System, effectively troubleshooting and resolving system issues.