Senior manager with 20+ years of experience leading technology and care teams. Recognized by internal and industry colleagues as a subject matter expert in telecom billing/CRM system configuration. Broad experience supporting residential and commercial telecom and mobile wireless products. Proven history of recognizing cross-departmental gaps and partnering with others to solve problems. Nearly 30 years of experience working with business, product, and technology teams on designing and implementing solutions that improve user and customer experiences. Team builder with extremely loyal and resolute individual contributors. Widely regarded as a caring, compassionate mentor and leader.
Listed skills include Telecommunications Billing, Invoicing, Vendor Management, Telecommunications, and 35 others.