The Strategy, Digital, and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages the digital foundation and common capabilities, and transforms business models to meet evolving customer needs and grow the company. As part of the SDI team changing and evolving Wells Fargo's consumer digital presence in chat, we are designing the future of conversational banking. My role is to create elegant scalable solutions that work across multiple platforms and solve for both simple and complex use cases and requirements. My work aligns to the larger consumer design system, continuing to evolve it in a modern direction aligned with Wells Fargo Brand Standards.Working with product design, interaction design, content, research, and development colleagues, I ensure designs meet customer expectations and are correctly implemented. Existing designs are extended into flows, patterns, and components for the design system.I evaluate designs and perform heuristic analysis of experiences to determine patterns informing design directions and drive well-formed design decisions.

• Support applications for Wells Fargo Home Lending Servicing within the Wells Fargo Consumer Lending Technology. Work with team members from the business line and the supporting technology group. Develop and execute customer experience solutions for online applications and Web sites.• Work on high-profile and complex projects, leading projects and teams of user-centered design specialists, including content strategists, information architects, user interface designers, visual designers, and developers. • Responsible for developing and executing design solutions for projects.• Develop and execute customer experience solutions by employing a broad array of user-centered design tools including: customer experience brief, site strategy, wireframes or visual mock-ups, site layouts, site maps, taxonomies, navigation schematics, task flows, design briefs, key screens, templates, and prototypes.• Assess business, user, and technical requirements.• Analyze relevant internal and external sites• Consult standards and guidelines as well as policies to determine best practices.• Design, develop, test, and refine prototypes.• Provide product usability, evaluation, and support to product development teams.• Develop new research and test theories that lead to alternative, leading edge design solutions.• Everyday Leaders Class of 2021

Partner with clients and subject matter experts to analyze audience and develop strategy to address technical documentation needs.• Design and develop complex technical documentation including: -- Business requirements. -- Technical and functional specifications and other technical project artifacts. -- Manuals, process maps, procedural documentation, technical presentations, training materials, and complex web content. • Analyze, recommend and document technical or business procedures and best practices, identifying process gaps and offering alternatives. • Actively participate in developing documentation strategy, policy and guidelines. • Manage projects related to technical/business process implementation. • Edit material authored by others. • Provide guidance to less experienced technical writers. • Work with team responsible for offshoring processes to India and documenting procedures and processes for current and future state of business. • Revise existing onshore procedural documents and adapt for offshore.• Complete training in over 52 modules of Microsoft SharePoint Admin and Office courses.• Revise existing document templates for ease of use to increase team efficiency and develop training to strengthen the team’s technical skills.• Create new templates for Operational Risk Management documentation for TCPs.• Develop structure for SharePoint site and secure document storage for implementation and sustainment of an initiative.• Develop user guides, FAQ, and knowledge base to assist users in successful submission of milestone documents for audit review.

Evangelize, strategize, design, roadmap, optimize, and develop product web sites, give content, marketing, and technical support, interface with and create training materials for multiple clients. Champion great customer experience. New or redesigned sites with better communication, user interface, and support materials directly impacted client success with customer satisfaction and loyalty.• Create visual and voice consistency across websites, support materials, marketing assets, and business documentation using brand standards and pattern libraries• Solve usability problems and champion for user experience for a broad range of clients and audiences• Manage digital products for clients from concept through launch and maintenance, communicating with stakeholders and cross-functional agile teams, evaluating and prioritizing backlog items• Make timely and independent decisions and evaluate risk / impact on products in fast-paced, results-driven situations, make adjustments and course corrections in close partnerships with delivery teams• Clients include finance, healthcare, insurance, technology, solar energy, water filtration, investment, property, resort, floral, and other various industries• Consult with and educate clients to initiate programs to create customer-focused internal cultures .• Review copy and design for deviation from brand standards for voice and visual• Create sketches, wireframes, and prototypes for mobile designs, web banner ads, email templates, and marketing materials• Develop, coordinate, design, and execute strategic presentations for stakeholders and team• Create and edit video presentations, discussing and advising direction or revision• Manage and broker agreements among diverse, differing, and conflicting perspectives and priorities• Use advanced HTML, CSS, and JavaScript skills, XML, cXML, PHP, and VB skills to publish documentation and responsive web site pages• Deliver projects for multiple clients simultaneously

Facilitate and document company-wide implementation and acceptance of an enterprise SaaS system, then create and manage the department responsible for the system. This included:• Meeting with internal stakeholders to determine requirements, map processes, and document new policies and best practices for new workflows.• Meeting with each department to analyze, map, and document specific departmental procedures.• Collaborating with programmers and process owners to create clear documentation for developers to connect clients’ systems to the SaaS through the use of APIs.• Developing user manuals, technical documents, and training presentations to familiarize and instruct departments, stakeholders, and clients. • Using various JavaScript libraries such as jQuery, write JavaScript, HTML, and CSS for creating content pages, error messages, alerts, pop-ups, and tool tips.• Designing client portals, writing content, and designing marketing materials for each client’s portals.• Logging over 10,000 hours in Microsoft Office applications, including PowerPoint, Word, Visio, and Excel, and becoming proficient in many other software tools used for analysis, collaboration, design, and documentation (see technology proficiencies listed on last page).• Preparing analysis reports from Google Analytics in understandable terms for stakeholders and end users.• Maintaining certification in current HIPAA Privacy and Security for privacy regulations and secure electronic document and information handling.• Establishing information access management to ensure security compliance for maintaining protection and integrity of confidential marketing materials.• Developing strong conflict management skills to influence individuals and groups to consensus agreements.• Building strong partnerships with internal and external teams by developing and maintaining successful documentation understandable by the end users and aligned with business strategies.