Jared Kelsey Email & Phone Number

Richardson, Texas, United States

United States

Working for Cisco's Backbone CUCM TAC team in handling complex and high severity cases with Call Manager, Cisco Emergency Responder, Prime Collaboration Deployment, Webex Connected UC and more.

San Antonio, Texas Area

• Manage Cisco WLCs for enterprise wifi• Move all branch routers with voice to Cisco 4331 routers, and participating in lifecycle swap of all Cisco 2960S switches for new Catalyst 9200 and 9300 series switches• Implemented JIVE cloud phone service at two branch offices• Successful migration away from local PBX's at branch offices to Cisco Webex Calling platform. Created locations, devices and feature sets for each office.• Plan and implement CME to SRST VoIP system migration for… Show more • Manage Cisco WLCs for enterprise wifi• Move all branch routers with voice to Cisco 4331 routers, and participating in lifecycle swap of all Cisco 2960S switches for new Catalyst 9200 and 9300 series switches• Implemented JIVE cloud phone service at two branch offices• Successful migration away from local PBX's at branch offices to Cisco Webex Calling platform. Created locations, devices and feature sets for each office.• Plan and implement CME to SRST VoIP system migration for 10 locations, utilizing local route groups in CUCM.• Successfully implemented Cisco CUCM VoIP system upgrade 8.5 to 10.5 project.• Successfully moved enterprise from CUCM 10.5 to 12.5• Successfully ran upgrade project for Cisco 2911 routers and 2960S switches at 30 locations, including CME & CUE integrations.• Verizon to AT&T enterprise MPLS migration project, converting many sites from voice PRI to SIP dialing.• Moved enterprise from MS TMG to Symantec Web Security Web proxy for all users, and managed policies• Moved enterprise from Symantec WSS to Cisco Umbrella, created and managed policies.• Manage and maintain Solarwinds network monitoring servers and web portal.• Participated in project to integrate 12 Meraki based remote locations into corporate network. Managed Meraki network and VRF firewall and implement MX devices, and MC switches at new and existing locations.Daily maintenance of these systems: Cisco VoIP at HQ and 22 remote offices, and Cisco Webex video conference solutions, Troubleshoot Level 3 tickets involving LAN switching, WAN routing, Wireless connectivity and VoIP call routing and quality. Run weekly vendor meetings with Verizon & AT&T. Purchasing of equipment/software from solution providers. Show less

San Antonio, Texas Area

• Successfully migrated Cisco CUCM VoIP system to latest version, including Unity Connection Voicemail and UCCX contact center system running in VMware environment.• Successfully ran and completed project to upgrade Cisco routers and switches at 30 locations nationwide.• Coordination and participation in large MPLS and VoIP trunking vendor change enterprise-wide, including ordering circuits, working with onsite techs reconfigure routers and move circuits, change BGP… Show more • Successfully migrated Cisco CUCM VoIP system to latest version, including Unity Connection Voicemail and UCCX contact center system running in VMware environment.• Successfully ran and completed project to upgrade Cisco routers and switches at 30 locations nationwide.• Coordination and participation in large MPLS and VoIP trunking vendor change enterprise-wide, including ordering circuits, working with onsite techs reconfigure routers and move circuits, change BGP configurations, and migrate sites from ISDN PRI voice circuits to SIP trunking. Show less

San Antonio, Tx, Usa

Contractor through Y&L Consulting as a Network Specialist. Worked on new branch office IT integrations and equipment upgrades. Ramped up quickly on administration of Cisco Voip solutions at branch offices.

San Antonio, Texas Area

Technology Consulting. Helping a variety of small business clients improve their business via smart technology solutions and marketing. Managed sub-contractors handling jobs for Gravity Five.Key Projects for Customers:• San Antonio based Non-profit: Installation and configuration of all Apple Mac computers and network devices. Desktop, server, network and Rackspace hosted email maintenance and troubleshooting. Assisted in office relocation from UTSA to Weston Centre.• Real… Show more Technology Consulting. Helping a variety of small business clients improve their business via smart technology solutions and marketing. Managed sub-contractors handling jobs for Gravity Five.Key Projects for Customers:• San Antonio based Non-profit: Installation and configuration of all Apple Mac computers and network devices. Desktop, server, network and Rackspace hosted email maintenance and troubleshooting. Assisted in office relocation from UTSA to Weston Centre.• Real estate developer: Contributed in network audit, redesign, multiple office moves, relocation of servers to colocation facility. Managed day-to-day desktop, server and ShoreTel VoIP support for two offices.• Small Family Medical: Built, installed and managed custom server solution. Perform routine desktop and server maintenance.• Large Printing House: Recommended and installed new Cisco network switching project; installed and serviced Untangle firewall solution.• Social Media company: Assisted in the development of marketing materials and training courses. Show less

San Antonio, Texas Area

Managed IT consulting and solutions for small businesses. Built, Installed and maintained custom servers with Windows Server 2003 and 2008 Small Business Edition. Designed and installed a virtualized server environment with Xen and large SCSI attached storage array.

San Antonio, Texas Area

Was technical lead for all Mac OS X and server releated issues. Software and hardware support on Mac and Windows XP desktops, Windows 2003, Apple Xserve and VMWare ESX servers. • Wired racks with Cat5 twisted pair and fiber optic cables. • Basic configuration changes on Cisco Catalyst 6513 and 3750 switches. • Resolved user trouble tickets and tracked inventory using AdventNet ServiceDesk plus software.

Oxnard, California

Managed RightFax server, Managed various Sonicwall firewalls, Windows 2000 and 2003 servers, Cisco switches, Rightfax 9.3 server and NEC PBX. • Installed and managed ShoreTel VOIP solutions in multiple branch offices. • Managed and assisted Helpdesk for server, desktop and wiring support. • Planning and installing network, computer and phone systems in new branch offices. • Travel to all branch offices in 3 states for regular maintenance and technical issues.

Ventura, California

Implemented Support Ticket tracking, escalation, and licensing system using Python scripts. • Handled desktop support on mixed environment network(Windows, Mac, Linux). • Assisted in processing and hosting of client data on DolphinSearch servers. • Assisted in managing racks of Compaq Alpha servers, accounts on mail server, DNS and firewall.

Ventura, California

Created and managed company websites and internal server. Desktop troubleshooting for internal customers.

Carpinteria, California

Maintained school computer lab, and did desktop support for school staff, classroom computers and student computers in the dorm rooms.

Graduated, Network Operations

Activities and Societies: The Lord of the Pings Cisco Switching & Routing, Networking, and LAN/WAN Management, CCNA Security

Cisco Certification Learning

Cisco certification studies

Apple Server Administration, Pass

Apple certification studies

Ccna/Ccda Boot Camp, Pass

Security+ / Ticsa Bootcamp, Pass

TICSA & Security+ certification studies

Certificate, Unix System Administration, Pass

Computer Science

High School Diploma, Computer Science

Activities and Societies: Video club