Jacob Kemer Email & Phone Number

Portland, Me, Us

Portland, Maine, United States

Develop, build, monitor, and repair services and infrastructure related to internal data processes and client user access to systems.

Salem, Massachusetts

Managed the day-to-day maintenance of the physical equipment including ESXI Servers, networking switches and routers, and environmental management.Leading engineer in the conversion from legacy Avaya system to a locally hosted Skype for Business implementation.Respond to requests related to server (Linux or Windows) management and configuration.

Cambridge, Massachusetts

Attached to core service component including Asterisk customization, telecommunication network integration, and user platform integration.

Cambridge, Ma

Respond to problem reports from monitoring tools and customers for cloud based PBX system. Problems range from call quality issues, updates to call flows, and provisioning new services. Issues were resolved using knowledge of local networks (Adtran and Cisco Equipment), the company’s systems (Asterisk and SQL data bases), and connectivity between our network and the larger telecommunications ecosystems. Production programming environment using Linux operating systems was used to trace calls… Show more Respond to problem reports from monitoring tools and customers for cloud based PBX system. Problems range from call quality issues, updates to call flows, and provisioning new services. Issues were resolved using knowledge of local networks (Adtran and Cisco Equipment), the company’s systems (Asterisk and SQL data bases), and connectivity between our network and the larger telecommunications ecosystems. Production programming environment using Linux operating systems was used to trace calls, program call flows, and interact with company servers. Show less

Somerville, Ma

Guided officials representing City, County, and Statewide government organizations through the process of reviewing their current radio communication systems, identifying their current needs, and identifying which solutions would be the most effective to solve meet their needs. In addition to responding to project needs and coordinating multi-organizational teams, I managed internal use research documents, industry standards documents, vendor equipment documentation, and best practices… Show more Guided officials representing City, County, and Statewide government organizations through the process of reviewing their current radio communication systems, identifying their current needs, and identifying which solutions would be the most effective to solve meet their needs. In addition to responding to project needs and coordinating multi-organizational teams, I managed internal use research documents, industry standards documents, vendor equipment documentation, and best practices documentation. Show less

Needham , Ma

I worked with the engineering teams to review end user surveys to develop needs assessments, which were used to develop system designs for commercial and federal networks. Represented technicl staff on project status meetings.

Summer internship installing, troubleshooting, and repairing communications systems. Worked on fiber infrastructure and encryption devices, as well as off the shelf routers and switches. Obtained TS/SCI security clearance.

East Greenbush, New York

Managed shift staff of 6 to 11 people, including end of night cleanup and cash out. Worked with with store manager and other shifts to schedule staff to optimize coverage.