It Director, Technology Services
CurrentCollaborate with the security team to implement ISO, SOC2, data security standards, and company policies, effectively advancing the execution of the approved security roadmap. Provide leadership and guidance to a diverse team of skilled professionals including System Engineers and ITIL certified Process Creators, effectively managing SANS’s data center(s), as well as technology infrastructure for business services used organization-wide. Control an expense budget of $1.5M, ensuring accurate allocation and prudent financial decision-making. Steer the incident troubleshooting, escalation, and resolution, showcasing a solid ability to pinpoint trends and core causes within complex company-wide matters. Drive the enhancement of business operations by utilizing effective communication to advocate for and implement system fixes and improvements. Navigate tradeoffs within a business-oriented framework while implementing a roadmap focused on scaling, reliability, and resilience.Highlights of accomplishments in this role include: • Instituted new frameworks in line with evolving trends, ensuring adaptability and effective troubleshooting through the transformation of informal tribal knowledge into structured, documented processes. • Participated in contract negotiations to drive cost reduction efforts, resulting in a 23% reduction in expenses achieved Year-to-Date in 2023, with a trajectory set to meet the 30% target by year-end.
