Jeffrey Kline Email & Phone Number

Dickson City, PA, US

Remote

• Manage a diverse portfolio of 200+ Automotive and Tire dealers across the USA and Canada, serving as their dedicated representative.
• Input and meticulously follow up on case work for websites and other internet services, ensuring timely resolution and client satisfaction.
• Conduct quarterly performance review calls with dealers, discussing website performance and recommending possible edits for optimization.
• Lead the onboarding process for new dealers, guiding them through the developmental stages until their website is live.
• Introduce and onboard add-on products such as eCommerce/tire pricing, Social Media Management, Google Ads, and more to enhance client offerings.
• Maintain consistent interaction with clients via email and phone on a daily basis, ensuring proactive communication and addressing any concerns promptly.

Olyphant, PA

• Managed inventory for various online web stores including Home Depot, Macy's, Wayfair, Bed Bath & Beyond, and more, ensuring optimal stock levels and availability.
• Conducted daily data entry of sales orders, maintaining accuracy and efficiency in order processing.
• Placed purchase orders, both domestic and foreign, in alignment with inventory requirements and business objectives.
• Utilized Microsoft Excel, Outlook, PowerPoint, and Word on a daily basis to streamline operations and support decision-making processes.
• Managed incoming and outgoing payables, ensuring timely and accurate processing.
• Provided exceptional customer service via email, phone, and in-person interactions, addressing inquiries and resolving issues promptly.

• Conducted data entry in Acumatica ERP of orders placed through hosted web stores, personally processing over 10,000 orders.
• Handled customer support via phone, email, and Fresh Desk for approximately 40 eCommerce web stores, ranging from employee-only to public-facing.
• Applied credit card payments to web store orders paid via PayPal, ensuring accurate and timely processing.
• Managed inventory and generated reports daily for clients, ensuring optimal stock levels and inventory accuracy.
• Updated web store content and users hosted via 3DCart and Brightsites, ensuring a seamless user experience.
• Assisted in the management of social media platforms (Twitter, Facebook), contributing to brand visibility and engagement.

Scranton, Pennsylvania

Lackawanna County

Completed Tasks Such as:- Developed a company newsletter - Maintained and updated the company website - Organized events for community outreach - Dealt with vendors and ordering promotional products

My official title is an order picker or puller, which is described as picking the right part that an order is requesting and prepping it to be packed and shipped. I also had experience packing, putting away, replenishing, and have operated an OP.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, 3.64 Gpa

I graduated from Penn State Worthington Scranton in 2016 with a Bachelor's Degree under the major of Business marketing/ management..

High School, General Studies, 3.8 Gpa

Activities and Societies: Four year member of the soccer team, four year member of the Tennis team, peer mediation, peer mentoringI.