Jennifer Koscho Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Promoted multiple times within three years to become a senior employee on a team of instructional e-learning developers. Develops creative, engaging online courses adhering to instructional design methodology to support the organization's business objectives. Serves as a system administrator in our Learning Management System and assists end-users with any system issues, concerns, or inquiries. Collaborates with subject matter experts to research, write, and edit online training.

Raleigh, North Carolina, United States

Provided exemplary member service through multiple delivery channels. Assisted members in all areas of consumer lending and account management. Assisted and acted as a resource for teammates as a senior employee. Accepted and analyzed applications for consumer credit. Educated members on available services and made recommendations based on their needs, as well as assisted with account problems.

Nagoya, Aichi, Japan

Taught English as a foreign language instructor to adults and children in a safe, educational, and fun environment. Analyzed research and survey data using Microsoft Suite programs to create presentations to be given to top-tier management. Recognized for superior customer service with awards for 95% customer retention and customer satisfaction. Interfaced with customers, potential customers, and staff while attending to multiple responsibilities in a fast-paced environment.

Orlando, Fl

Interacted with guests and shaped memories as a Disneyworld Character Performer. Received numerous notices of recognition for excellent customer service from co-workers and supervisors. Adapted easily to quickly-changing situations and conditions while providing guests with unique, personalized experiences.