Jeff Kuhns Email & Phone Number

Greater Omaha Area

Working with clients to solve their issues and needs around the ACP, Ascendon, and other CSG leveraged solutions. Such as XML based SLBOS and CSG Field Service Management

Greater Omaha Area

Interact directly with the client to insure a positive and successful experience leveraging the full software suite that CSG International currently offers. This position is responsible insuring that all installs and software releases are executed with accuracy and reliability to insure a positive user experience.

Omaha, NE

Work closely with the client to insure the timely and accurate delivery of software implementations, upgrades and enhancements within the DISH Strategic Business Unit. Responsible for the Upgrade of CommTax, and helped orchestrate the first Agent Transfer Project. Deal with the day to day business requests and assistance.

Worked within the Conversions department to develop and implement new processes and procedures that could be effectively deployed department wide to assist in the completion of assigned projects.Successfully implemented in the Time Warner Austin Texas conversion to develop an effective way to convert unbilled ICOMS items into cycle to date details.Sr..

Managed team of 8 – 12 people that conducted the mapping and conversion of data fields from foreign billing systems to CSG for five of the top cable MSOs in the United States.Managed the Parameter support team from January 2003 until September 2007.Met and worked directly with clients’ senior management teams (Time Warner, Comcast, Charter) to determine.

Solved large 'Immediate need' issues within the department.Developed and published Conversions documentation.Designed the department internal web resource portal.Assisted in the development of, and the conversion process for, CSG.Net

Supported the development and roll-out of ACSR; managed the move to MS Foundation Framework from the 16 bit original solution.Served as Product manager for Screen Express, Info Express, and Ticket Express.

Greater Omaha Area

Worked as Conversions analyst for the TCI Conversion project. Tripling CSG's total customer base in 18 months.

Defined roles and responsibilities for the implementation and operation of the first level and second level technical resource help desk (Was the original PSC representative).

Led the company's largest data conversion at the time of implementation (Time Warner NYC).Completed over 30 data conversions and implementations.

Conducted day to day assistance, troubleshooting, and problem solving for the TCI Cable Systems' Central and North Central cable divisions.

Performed the monthly/yearly close of the company's books.Worked with the executive team with budgets and spending.Managed team of 3 accounting clerks.

Bachelors, Finance

Education record