Jonathan Kwan Email & Phone Number

New York, NY, US

New York, New York, United States

• Support UKG Pro (01/23) and Workforce Management (06/23) go-lives by spearheading testing with UKG consultants and performing dual entry tasks to facilitate a smooth transition from ADP WFN and legacy systems
• Maintain UKG Core for a global $900B AUA Fund Administrator by ensuring accurate data integration, import and upkeep, resulting in efficient workflow and streamlined employee experience
• Sustain global UKG Workforce Management business structure and other platform settings as… Show more
• Sustain global UKG Workforce Management business structure and other platform settings as sole system administrator and internal SME, ensuring correct configuration and access for 1250 people
• Operate UKG People Analytics (formerly BI) as sole system administrator and internal SME ensuring proper data access and automation in reporting where applicable Show less

New York City Metropolitan Area

• Managed training and development for over 1,000 employees through the delivery of bootcamps, online courses and self-paced modules, ensuring employees met and surpassed industry standards
• Performed KPI analysis for L&D courses with data sources including attendance trackers, feedback reports and trainee performance scorecards, delivering metrics to C-Suite Executives for talent management and analysis
• Built and owned the process to automate updates from the LMS to a firm-wide… Show more
• Built and owned the process to automate updates from the LMS to a firm-wide Learning Tracker for 1,000 employees by writing VBA macros eliminating redundancy and creating efficiency Show less

New York, New York, United States

Greater New York City Area

• Interviewed candidates for the Bobarista role using psychological concepts such as cognitive load
• Processed cash and credit transactions in an intense, high-volume environment
• Assisted in mentoring new staff to develop capable next-generation workers
• Ensured customer satisfaction when serving customers drinks by handling drink adjustments
• Maintained par by prepping teas during store opening and store closing

New York, New York, United States

• Explored the topic of belief change by reviewing conversations on capital punishment
• Researched the topics of belief change, belief structures and social influence on attitude
• Reported findings in literature and recordings to a professor for a future study publication
• Wrote a 25-page thesis paper on a Constructivist approach to belief persistence
• Converted recordings of conversations on cassette to digital format using Audacity

New York, New York, United States

• Collaborated with a professor in designing effective lab assignments for undergraduate students
• Hosted weekly coding sessions for SPSS and tutoring for general statistics
• Graded and distributed labs, projects, and exams in-person and on Blackboard
• Discussed various strategies with a professor and peers to improve teaching and presenting skills

Greater New York City Area

• Assisted elementary school students with academic assignments and customized learning strategies
• Helped implement STEM and Literacy workshops to encourage growth and thought
• Built relationships among students and taught principles of team-work and interpersonal respect

Master Of Science - Ms, Industrial And Organizational Psychology

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Relevant coursework: Programming for Everyone (Excel), Statistical Methods in Psychological Research, General.