Keith Williams Email & Phone Number

Oakland, Nj

• Establish relationships with potential residential customers through the direct sale of cable and communications products and services while achieving revenue goals, subscriber growth and customer satisfaction.• The ability to demonstrate professional salesmanship and the use of highly developed sales techniques and effective presentation skills.• Establish Cablevision as the premier choice in a competitive environment• Have the ability to identify potential customers based on leads from customer contacts and office sources.

Best Buy Garden State Plaza

• Manages store operating and administrative functions, including transaction processing, financial reconciliation, and expense management. • Supports achievement of overall organization, territory, district and store sales and customer service goals by effectively developing and training store teams to deliver a high level of employee engagement and customer satisfaction. • Oversees customer service, returns, financing, and front lanes processing areas, and necessary authorizations and customer/employee resolutions where applicable.• Ensures store is staffed appropriately according to business demands, staffing guidelines, and store labor budgets.• Ensures accurate and timely reconciliation of all daily cash management processes, and administrative office functions.• Observes, coaches and trains the work behavior of Operations Supervisors and Seniors, Customer Experience Evaluations, Performance Development Guides and Employee Performance Appraisals.

Best Buy Riverdale, Nj

 Drive overall store profitability through positive customer interactions. Motivates staff to focus on relationship selling, execution of growth strategies, and provide excellent service. Builds and sustains sales culture where employees understand skills and behaviors required to deliver business results.  Oversees supervisor led employee orientation/on-boarding, training, development, coaching, regular One-on-Ones, work direction, and performance management

Best Buy Rockaway, Nj

 Coached and trained Home Theater Assoc., Customer Assistant and Telephone Sales Operator sales teams on developing customer relationships and providing World Class customer service. Created and communicated monthly Department Growth Plans which identify key opportunities that directly impact customer needs and provide a week by week tracker of business results to goal. Worked as a member of the store leadership team to achieve business goals and maintain a positive work environment.