Keith Williams Email & Phone Number

Valley View, Tx, Us

New York, Ny, Us

Dallas, Texas, Us

Focus is on enabling a modern computing environment in the cloud, as well as on premises, that is highly scalable and resilient, leveraged nationally, and significantly improves the speed of deploying new solutions. • Create and operationalize the required technology foundations in a hybrid multi-cloud environment• Develop the right processes and standards for managing network and security within hybrid cloud environments and cloud-hosted applications• Experienced with routing protocols BGP, OSPF and EIGRP• Accomplish financial objectives by forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective action.• Superior decision-making skills and assertiveness• Oversee deployment of cloud-based solutions; Intune, Azure AD, Azure 2-Factor, Express Route.• LAN based deployment using Meraki and Cisco equipment• Edge security using Cisco and Fortinet.• Vulnerability management via Qualys.• Apply Risk Management Framework to connect Cyber Security goals and objectives with technical solutions• Work with vendors in developing PCI policies that meet CIS/NIST controls.• Understand and identify the network and security support model, that can be operationalized and scaled up based on demand.• Provide technical consultation to application teams migrating to public cloud-based on a joint assessment of existing application technology and deployment model• Provide written scope of work, solution descriptions, assumptions and technical approach content that explains why a product or solution is recommended. • Ensures alignment of national strategies within the area of network infrastructure, security, and desktop services.• Professional experience with monitoring, configuration management, and automation tools (SCCM, InTune, Puppet)• Deep understanding of multiple MDM solutions (Jamf, Airwatch) • We have built a secure, scalable, and cost-efficient IT Infrastructure

Dallas, Texas, Us

Mclean, Virginia, Us

Tokyo, Jp

Tokyo, Jp

Sr. Leader over Engineering & NOC/SOC• Strong management skills with the ability to develop teams and cultivate talent.• Strong vendor management and SLA governance skills• Manage client relationships within a cloud and hybrid offering.• Manage project and support SLA’s, contributing to ongoing client contract renewals• Responsible for managing customer escalations and account expectations supporting mission critical infrastructure services in multi-site, active/active, active/standby environments• Work with the Project Management Office (PMO) and COE (Center of Excellence) on delivery processes, including but not limited to Change Management and Operational Runbooks.• Strong people manager, managing a team of 15 L1/L2 Engineers, located remotely across the USA, Canada and India, that made up our Service Operations Center (SOC/NOC) providing 24/7/365 support across 3 shifts in a “follow the sun” support model with India team.• Managing 36 engineers (L3/L4), located remotely across the USA, Canada and India, providing support to 9 accounts.• Responsible for 18 projects/accounts supporting, but not limited to: Zerto Replication, Exchange, SCCM, SCOM, PKI, Cisco WAN/LAN/Wireless, F5, vmWare, Storage (NetApp, EMC VNX), Citrix, Microsoft Server OS, Cisco Unified Communications, UCCX, Unity, CUPC, Linux, Solaris, RedHat, vBlock and a variety of monitoring tools (BMC Remedy, Solarwinds Nagios, SCOM ect) within our cloud offering as well as a hybrid (cloud/non-cloud or hosted/non-hosted) offering.• Support is distributed among US/Canada/India engineers and is split between our Hosted Cloud Infrastructure offering, and Non-Hosted Infrastructure, offering 24/7/365 support on a “follow the sun” basis.• Managed Project Tracking and Reporting, including P&L alignment• ITIL based Service Level Delivery Management• Partner with the business to determine infrastructure needs for projects and to identify opportunities that provide reduced cost and/or increased service

Montreal, Quebec, Ca

Managed IPTLS Services, within the Service Delivery Engineering organization. My team performed system builds and remote site deployments of Cisco Voice and Data equipment.• Responsible for vendor oversight in the design and implementation of network features and configuration• Oversee vendors in the engineering studies such as, but not limited to, transaction volumes, response times, availability, pricing installation time frames, service options, product spec, speed of operation, type of protocol of the system(s).• Work with client site managers and directors from project kickoff to project completion.• Work with Field Engineers to deliver timelines and set expectations as well as assign tasks.• Develop site survey findings documentation and manage/implement site migrations • Configure centralized Cisco Unified Communications Manager for new remote sites including Extension Mobility and Unified Mobility.• Configuration of Cisco ISR Routers (28XX,29XX,39XX; MGCP and H.323 control protocols; SRST, Transcoding/conferencing DSP farm features; ISDN PRI/BRI, and Analog FXO/FXS)• Configuration of Cisco Unified Messaging with On-box Exchange and Auto Attendant• Configuration of Cisco Catalyst 35xx and 45xx 65XX switches (Layer 2/3, VLANS)• Key contributor or owner of critical delivery documentation: technical design documents, detailed drawings, service installation plans, site hardware installation Plans, dial plans, Site Acceptance Test Plan, Site Acceptance Plans, system review and maintenance plans• Support resolution and root cause analysis of incidents or problems escalated from the Network Operations Center• Key contributor to the entire transformation lifecycle—solid experience in discovery, site survey, design, and implementation phases of transforming customer locations from legacy voice systems to IP telephony solutions• Provide expert-level troubleshooting and configuration for multiple technologies associated with Cisco products and services

Worked on a global VoIP deployment for a North Texas based company. Primary focus was on designing, implementing, and troubleshooting Cisco Unified Communications Manager solutions as well as Cisco Unified Messaging Solutions remotely.

Houston, Tx, Us

Unified Communications Consultant

Deployment of Cisco CallManager in Europe, North America and South America

Development and support for the following:CallManager 3.xCallManager 4.xIPCC Express 3.x, 4.x802.1x Wireless, LWAPSecurelogixSL100Meridian MailCall PilotCS1KCS1MSpectralinkOTM

Solna, Se

• Responsible for all Cisco LAN/WAN/VOIP/Voice Technology practices.• Responsible for all Nortel PBX and Nortel Wireless telephony practices.• Responsible for the planning and forecasting of projects with high profile clients.• Analyze business requirements in order to design and implement a solution utilizing Cisco and Nortel platforms.• Planned and directed the activities of all project based work and ensured that the objectives of each project was accomplished on time and within budget parameters.• Managed contractors and vendors to achieve project targets and priorities.• Pre Sales design and engineering.• Functioned as a Technical Leader or Project Manager on large and small scale projects.