Jeff Lackey Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

PagerDuty is the central nervous system for a company’s digital operations. PD identifies issues and opportunities in real-time and brings together the right people to respond to problems faster and prevent them in the future.Responsibilities:• Prepare and execute on quarterly renewal plans.• Use data to understand level of adoption and assess the risk in renewing existing contracts.• Engage customers to understand current status, address issues and ensure on-time renewals.• Track and report on key metrics for renewals.• Accurately forecast sales activity and handle a monthly and quarterly quota.• Communicate risk clearly and take the lead in developing resolution strategies.• Provide executive management with complete transparency to renewals and solicit executive involvement as required.• Work closely with Enterprise Account Managers to develop plans to partner on goals.• Identify upsell opportunities and partner with the sales team to drive upsells as part of renewal.• Partner with internal teams to address at risk renewals and drive success.• Serve as internal project manager to address customer issues and ensure on time renewal.Highlights/Results:• FYE Jan 2023: 121% quota attainment• FYE Jan 2022: 127% quota attainment• Q3 2022: Top Global Renewal Manager (99% retention)

San Francisco, California, Us

From project planning and source code management to CI/CD and monitoring, GitLab is the only single application for the entire DevOps lifecycle. Only GitLab provides everything you need to Manage, Plan, Create, Verify, Package, Release, Configure, Monitor, and Secure your applications. This makes the software lifecycle 200% faster, radically improving the speed of business.GitLab can give you unmatched visibility and higher levels of efficiency in a single application across the DevOps lifecycle. This makes GitLab unique and makes Concurrent DevOps possible, unlocking your organization from the constraints of a pieced together toolchain.Responsibilities:• Act as a primary point of contact and the face of GitLab for our customers and prospects.• Advocate for customer needs for training and services where needed.• Build and expand relationships and awareness of GitLab within accounts.• Identify and document business goals, technology stack, and how customers are using GitLab.• Increase adoption of GitLab features and products through the implementation of an outreach strategy• Advocate for the overall health of the relationship to GitLab acting proactively to address issues and concerns.• Engage with GitLab Support team and GitLab billing team to ensure customer questions are addressed.• Provide account leadership and direction in the pre- and post-sales process.• Be the voice of the customer by contributing product ideas to our public issue tracker.Highlights/Results:• Q1 2020 148% quota attainment• MVP East Region Q1 2020• FY 2019: 95% quota attainment• Q2 2019 119% quota attainment• Q1 2019 136% quota attainment

San Jose, California, Us

CloudBees is the hub of enterprise Jenkins and DevOps, providing companies with smarter solutions for accelerating software development and delivery. We’ve taken Jenkins – the most trusted DevOps platform – and added enterprise-grade security, scalability, manageability, and support, so companies have the fastest path from great ideas to impactful software. Our goal is to help companies optimize their software development processes supporting the Continuous Delivery and Continuous Integration of code in order to improve productivity, time to market, quality and innovation. Responsibilities:• Maintain and develop strong relationships with enterprise customers through regular client contact, ensuring customer satisfaction and high renewal/low termination rates.• Identify key contacts, decision makers, and executives and maintain regular, consistent communication and on-site visits in a proactive capacity.• Understand clients key goals, objectives and manage expectations.• Ensure that accounts are utilizing all the appropriate features offered by CloudBees Jenkins Platform.• Ensure high levels of client retention and minimum churn by actively monitoring potential risk.• Effectively work alongside other departments to ensure all work is carried out in a timely and accurate manner.• Keep up to date with market changes and product developments and communicating this to clients with the impact to their business and suggested recommendations.• Share knowledge, tools, and techniques within the team and be a resource for internal customersHighlights/Results:• CY2018 120% YoY Growth across the Southeast territory• Q2 2018 100% Customer Retention• Q4 2017 99% Customer Retention

Austin, Tx, Us

LeanKit acquired by PlanView (2017)LeanKit is a lightweight, visually oriented project and portfolio management tool that enables “visual” team collaboration and provides instant visibility into shared work progress, team priorities and lean-oriented metrics. LeanKit's visual project delivery platform enables teams of all types and across all levels of the organization apply Lean management principles to work. Whichever workflow methodology you utilize — Lean, Kanban, Scrum, Waterfall or anything in between — LeanKit will help you remove waste and continuously improve.Responsibilities: • Generate and close new sales opportunities• Manage renewal opportunities• Engage with current customers to align with goals and reduce churn• Engage executives in targeted prospect accounts• Orchestrate discussions with senior executives around their business needs• Manage and maintain a pipeline of interested prospects• Identify and close quick wins and collaborate on longer, complex sales cycles• Expand relationships and usage within existing accountsHighlights/Results:• 2017 95% Quota as of October 31• 2016; 119% of Quota

Raleigh, North Carolina, Us

VersionOne acquired by CollabNet (2017). VersionOne provides agile lifecycle management software solutions and services. The company offers products in the areas of portfolio management, program management, agile project management, quality management, DevOps, reporting and analytics, collaboration, and SAFe aspects. From customer idea to software delivery, VersionOne helps organizations scale their agile initiatives. Originally supported the EMEA territory’s Enterprise accounts and moved onto the Federal team which was responsible for the management of US Federal, State & Local, and large system integrator accounts.Responsibilities:• Drive new opportunities through prospecting, and generate qualified customer or prospect leads • Manage and nurture a pipeline of prospects, including focus accounts and target market prospects• Support marketing promotions and campaigns for VersionOne’s target market• Develop and sustain strong relationships with prospects, partners, and customers• Assist the sales process for Enterprise Federal Account Directors • Manage and respond to requests for customer accounts • Schedule appointments and lead discovery calls for Enterprise Federal team• Qualify, manage, and nurture sales leads• Interim Team Lead for Sales Development team of 10• Coach and mentor Sales Development Representatives• Create and execute prospecting plans with Enterprise Account Executives• Work with Marketing to create and manage campaigns• Support Marketing campaign follow ups• Assist in lead routing and nurturing• Schedule appointments and lead detailed discovery calls for Enterprise Sales team• Responsible for lead generation in focus accounts and target vertical marketsHighlights/Results:• 2015; 123% of Quota• 2014; Created over $2.6 Million in Enterprise pipeline• 2014; 138% of quota• 2013; 122% of quota• 2013 - 2014; led organization in opportunities created, total opportunity dollars, total closed won

Atlanta, Georgia, Us

MemberSuite provides customizable SaaS association management software. The company offers MemberSuite System, an on-demand association management software that features Self-Service Portal that tracks chapter leaders and assigns the rights to manage their chapter through the portal; Concierge Data Loader that enables users to bulk import records (Excel, CSV, etc.) into the system; Report Writing Adapter that lets users to write their own reports; and Outlook Plug-In solutions. It also offers implementation, data migration, integration, custom report development, custom application development, ongoing, portal customization, and training services. The company serves professional societies, trade associations, association management companies, and real estate associations. Founded in 2008, the company serves the needs of organizations ranging in size from three to thirty or more staff and with budgets from the thousands to millions. Worked as an Account Executive and supported both the Marketing Department and the Sales Department as it related to business development and building out the sales organization. Responsibilities:• Drive new opportunities through prospecting into verticals • Build relationships with prospects, partners, and customers• Schedule appointments and lead discovery calls for Senior Sales Team• Responsible for lead generation in focus accounts and target vertical markets• Targeted cold calling associations and non-profits• Conducted Live Product Demonstrations (including first and second demos)• Outbound Marketing & prospecting• Pre-Call account planning• Territory planning• Built customer value and assisted champions in selling internally• Executed and delivered high-quality responses to RFPs• Negotiated contracts and pricing

Melville, New York, Us

Provider of security and intelligence data mining software. Its solutions are used for a range of applications, including predictive intelligence, advanced and complex investigations, security threat analysis, and electronic data and physical assets protection, as well as for generating legal evidence and preventing criminal activity and terrorism.Responsibilities: Worked in various areas of accounting including accounts payables, accounts receivable, audit, general ledger, order management and revenue.Duties and tasks included revenue recognition, account reconciliations, accruals and adjustment journal entries, credit memo processing, cash applications, contract review, filing system oversight, miscellaneous administrative duties, and project management.• Impacted the company’s direct revenue by continually thinking of ways to save the company money.• Grew rapidly in the organization due to my attention to detail, quick learning style, & ability to take responsibility• Easily transitioned through the company’s mergers & acquisitions• Was repeatedly recognized by management & peers for my ability to think creatively to solve business needs.• Managed filing system overhaul and combined filing systems of multiple acquired companies both for onsite and offsite filing facilities. Assisted with audit inquiries and miscellaneous administrative duties.• Full cycle accounts payable; coded invoices, obtained approvals from executives, processed invoices, and cut checks to vendors.