I am an operations analyst lead with a strong background in administrative support. Currently, I contribute to the growth and security of online retailer ValoreBooks by effectively detecting and investigating order fraud, handle credit card disputes or chargebacks that occur, track and report inventory key performance indicators, and provide invaluable support to both the operations and sales teams such as building feedback surveys and putting together weekly shipments to clients all over the country.Previously, as an office manager for Follett Corporation, a leading educational resource provider, I excelled in developing comprehensive standard operating procedure documentation, coordinating team events and travel logistics, and assisted online orders by shipping them out to clients or working with online vendors as support. Through these experiences, I have honed my ability to collaborate effectively with clients and team members at all organizational levels, providing me with the expertise needed to excel in various administrative roles.My meticulous attention to detail and unwavering motivation drive me to consistently deliver exceptional results. Regardless of the position, maintaining a high level of professionalism is always my top priority. I thrive in fast-paced environments, embrace challenges, and am adept at adapting to evolving business needs.If you're seeking a highly capable operations analyst with a passion for optimizing processes and driving organizational success, I welcome the opportunity to connect and explore potential collaborations.