Joyce Adams Email and Phone Number

Strengthen partnerships within a portfolio of middle market clients, Act as main point of contact for C-Level decision makers, Strategically recommend Fiserv products to improve client outcomes, Promote cross-selling initiatives, Negotiate contract renewals to meet client retention goals, Apply consultative sales approach to increase portfolio profitability, Conduct annual/ quarterly business reviews, Evaluate client’s merchant processing trends and identify opportunities to improve existing payment systems, Analyze interchange qualifications to develop cost-minimization strategies for clients, Collaborate with internal partners to implement solutions and resolve complex customer requests.

Cultivate relationships with Independent Sales Offices; Maximize growth and profitability for assigned portfolio; serve as a business consultant by introducing and selling existing/new products, tools and services; Negotiate contract renewals while reducing compression and maximizing growth; Analyze client portfolios and evaluate revenue progression, losses and identify sales opportunities; develop solutions to market challenges, break down barriers to assure quality products and services are provided.

Manage account relationships within a portfolio of middle market clients, Negotiate contracts to meet retention goals, Execute strategies to increase profitability, Provide annual business reviews to evaluate client's merchant processing trends, Identify improvements to existing payment systems and recommend value-add product and services, Monitor and analyze client's interchange qualifications to explore ways to minimize costs, Manage complex customer requests with internal departments.

Manage relationships with mid-market and and national gift card clients; Evaluate merchant needs and provide strategic business consultation; Cultivate growth and revenue opportunities by creating gift card concepts and cross selling value add products; Assist with new client implementation; Negotiate pricing with vendors for merchant projects; Serve as project manager for gift card production, conversion projects and large-scale special assignments

Managed relationships with Independent Sales Offices and associations; Assisted clients with sales strategies and business planning; Facilitated optimal pricing solutions for clients; Enhanced sales office revenue growth and processing volume by helping clients identify potential sales opportunities across different niche markets; Conducted quarterly and annual reviews with clients to evaluate progress toward pre-determined goals; Collaborated with internal teams to create new workflow processes for unique business opportunities

Developed sales plan for territory; Identified opportunities to build and grow revenue while adding value for customers; Prospected new customers; Conducted presentations; Maintained accurate sales and service records; Exhibited strong oral and written communication skills; Demonstrated outstanding interpersonal and relationship building skills

Executed directives from the Chief of Nephrology at the University of Virginia Health Systems; Prepared and submitted grants and manuscripts; Coordinated special events and receptions

Coordinated logistics for all fundraising events, including the Heart Walk and Heart Ball; Solicited in-kind donations from area businesses for all fundraising events; Coordinated community board and Leadership Circle meetings; Prepared post-event analysis reports; Created sponsorship proposals with value grids of tangible and intangible benefits to sponsors; Produced and disseminated newsletters and other literature