Jennifer Lam Email & Phone Number

Vancouver, Bc

• Assist patrons with technology and digital resources, including smart phones, microfilm readers, library computers, Overdrive, and library databases• Provide reference and information services on a wide variety of topics, such as literacy, genealogy, and job searching• Provide readers' advisory services, including personalized reading lists and curated staff lists• Assist colleagues in solving public service issues as they occur, and ensure there are no gaps in service coverage by coordinating staff breaks and resources, when designated

Burnaby, Bc

• Provided staff with IT orientations and training, created user documentation, and resolved technical issues with software and systems (e.g. Office 365, Skype, and smart phones)• Administered, maintained, and provided user support for COL's SharePoint intranet site• Upgraded COL's online open access repository, including improving metadata standards and enhancing search functionality• Catalogued and classified repository materials, maintained the collection, and provided repository user training• Curated articles from relevant and current web resources to produce a daily digital newsletter• Hosted multiple open house sessions on relevant organizational topics• Collaborated with staff on projects (e.g. digitizing a travel authorization work flow and upgrading organization-wide systems to Office 365)

Grenoble, France

• Recruited usability testers and conducted usability tests of an information database• Wrote reports with innovative suggestions to develop an effective and user-friendly database

Vancouver, Bc

• Administered the Inmagic Genie Integrated Library System, Inmagic CS/Textworks, the Ektron Content Management System, and NewsGator• Co-supervised and trained Langara Library & Information Technology practicum students, assisted in interviewing candidates for Knowledge Management Services positions, and backed up the Information Specialists in providing additional services• Acquired, catalogued, classified, and processed library materials in all formats, managed vendor relations, maintained the collection, and managed circulation of library materials• Published to the BCSC websites and trained staff on the Ektron CMS• Collaborated with staff on projects (e.g. redesigning a website, building a new purchase order system, testing related system upgrades, and auditing serial subscriptions) • Streamlined library structure and operations to facilitate access to library materials (e.g. building a branch of the main library in the IT department and reorganizing signage)

Vancouver, Bc

• Responded to telephone and email inquiries with high customer service standards• Researched responses by searching websites, internal databases, and by consulting experts• Published to the BCSC websites, documented and improved publishing procedures, and trained staff using these procedures• Collaborated with staff on projects (e.g. redesigned an internal wiki using wiki markup language and built web pages using the Ektron CMS and HTML)

Vancouver, Bc

• Sorted and shelved library materials and weeded older library materials• Prepared, mended, and charged/discharged library materials• Assisted patrons with general inquiries (e.g. patron assistance with microfiche use)

Master Of Library & Information Science (Mlis), Gpa 3.97

Activities and Societies: SLA-UW (Technology Officer), Association of Library and Information Science Students (Member), iPeer Mentor

Diploma, Library & Information Technology

Bsc, Physical Geography (With Minor In English)

Activities and Societies: Kung Fu Association, Kendo Club, Beads & Craft Club