Management Mentor And Author Of "The Exceptional Middle Manager"
Current
Sep 2020 - Present
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Jeff Lyon Email & Phone Number
Author | Management Mentor | Partner at The Simms Group | Board Member, Kirkland Performance Center
at
Jeff Lyon, Management Mentor
1 work email found
@simmsgroupconsulting.com
1 phone found area 206
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✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Author | Management Mentor | Partner at The Simms Group | Board Member, Kirkland Performance Center
Location
Kirkland, Washington, United States
Who is Jeff Lyon? Overview
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Quick answer
Jeff Lyon is listed as Author | Management Mentor | Partner at The Simms Group | Board Member, Kirkland Performance Center at Jeff Lyon, Management Mentor, based in Kirkland, Washington, United States. AeroLeads shows a work email signal at simmsgroupconsulting.com, phone signal with area code 206, and a matched LinkedIn profile for Jeff Lyon.
Jeff Lyon previously worked as Management Mentor and Author of "The Exceptional Middle Manager" at Jeff Lyon, Management Mentor and Partner at The Simms Group. Jeff Lyon studied at University Of Southern California.
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*@simmsgroupconsulting.com
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Profile bio
About Jeff Lyon
Jeff Lyon has served for decades as a highly successful middle manager and executive in major corporations including Microsoft and Bank of America. For most of his career he has been focused on operations management and customer support management, along with major customer experience and customer feedback initiatives. After more than 30 years in these corporate management roles, he spent another decade as a management consultant and mentor to dozens of managers in the tech sector. Among the colleagues and clients he has supported, Jeff is widely recognized as a wise and trusted advisor who can help managers and leaders at all levels to achieve strategic advantage in their current jobs and in the advancement of their careers. To learn more about Jeff’s mentoring services, go to https://www.jefflyonmentor.com/mentoring . At long last, Jeff has captured his most valuable and impactful insights in “The Exceptional Middle Manager”, a book that will enable him to reach a much broader audience of managers and leaders who are striving to be exceptional in their roles. You can learn more about the book at https://www.jefflyonmentor.com/thebook .
Current workplace
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9 roles · 40 years
Jeff Lyon work experience
A career timeline built from the work history available for this profile.
Partner
CurrentIn this elite group of business professionals, my focus is on management and leadership mentoring, strategy development, and executive communications. Other members of the leadership team have deep experience in business operations optimization, contracts, negotiations, and procurement leadership. For more information on The Simms Group go to.
Jul 2020 - Present
Member, Board Of Directors
Current
Kirkland Performance Center
Jun 2017 - Present
Sr. Associate
Served in a variety of consulting engagements focused on strategy development, business management, management coaching, and executive communications, supporting leaders in customer support and information security.
Apr 2011 - Jun 2019
Sr. Consultant
Vega Consulting Llc (At Microsoft)
Consultant and project manager for Voice-of-the-Customer initiatives in the Microsoft Online Services group, and the Yahoo! Search Alliance Support team. Assisted product groups and support groups in the development of in-service customer feedback solutions, verbatim feedback and analysis solutions, and a variety of voice of customer communications.
Jan 2010 - Apr 2011
Director - Customer Feedback - "Microsoft Listens"
Designed, launched and directed customer and partner feedback programs that enabled Microsoft Business Groups to better understand customer experience, top issues and requests, i.e., the “voice of the customer”. Achievements included the internal “Microsoft Listens Feedback Portal”, advanced use of phonetic search technology, sponsored development of an.
Apr 1997 - Jul 2009
Senior Director - Tech Support
Directed North American and European technical support operations for the leading maker of desktop-to-mainframe connectivity products. Total Support budget: $12 million. Total Support headcount: 250+. Completely upgraded the telecom and CRM platforms. Consolidate European support operations from 7 locations to 1. Received consistent high ratings in a.
1993 - 1997
~4 yrs
Vice President - Retail Operations
Pacific First Bank
Provided operations support to the Retail Banking Group, including: help desk, branch automation design/implementation/support; productivity management, business analysis, policy and procedure development; service quality assurance; and training of branch office staff in three states.
1990 - 1993
~3 yrs
Asst. Vp - Retail Operations
Responsible for providing sales and operations support to a network of 170+ branch locations throughout Washington. Included systems analysis and implementation, introduction of new products and programs, development of policies and procedures, methods and operations analysis, and problem-solving in all aspects of customer sales and service.Full project.
1986 - 1990
~4 yrs
3 education records
Jeff Lyon education
Education record
Business And Public Administration
High Impact Leadership Program
FAQ
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What company does Jeff Lyon work for?
Jeff Lyon works for Jeff Lyon, Management Mentor.
What is Jeff Lyon's role at Jeff Lyon, Management Mentor?
Jeff Lyon is listed as Author | Management Mentor | Partner at The Simms Group | Board Member, Kirkland Performance Center at Jeff Lyon, Management Mentor.
What is Jeff Lyon's email address?
AeroLeads has found 1 work email signal at @simmsgroupconsulting.com for Jeff Lyon at Jeff Lyon, Management Mentor.
What is Jeff Lyon's phone number?
AeroLeads has found 1 phone signal(s) with area code 206 for Jeff Lyon at Jeff Lyon, Management Mentor.
Where is Jeff Lyon based?
Jeff Lyon is based in Kirkland, Washington, United States while working with Jeff Lyon, Management Mentor.
What companies has Jeff Lyon worked for?
Jeff Lyon has worked for Jeff Lyon, Management Mentor, The Simms Group, Kirkland Performance Center, Revel Consulting, and Vega Consulting Llc (At Microsoft).
How can I contact Jeff Lyon?
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What schools did Jeff Lyon attend?
Jeff Lyon studied at University Of Southern California.
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