Lois Williams Email & Phone Number

Performed monthly compliance reviews with HP to ensure that all controls were adhered to regarding data center user access management. Responsible for ensuring critical server and service availability using tools like Tivoli, Solar Winds. Maintained remote site backups using Veritas Backup Exec. Coordinated Remote site outages. Created Purchase Orders and Goods Receipt on equipment, building maintance and storage charges. Created problem tickets using Remedy 7. Responsible for creating new Active Directory accounts, using Mercury PPM, Administrative Tools. Also, processed Active Directory leaver requests.

Worked with change management and problem management principles and procedures. Used TSO and INFOSYS, ENDEVOR, REMEDY, PC-based word processing and spreadsheet software. Provided CA7 / 11 and ENDEVOR application and systems support for all scheduling environments including UNIX (SunOS), Mainframe and Windows NT. Additional responsibilities included working project-related tasks, working with teams, providing on-call support and assistance to staff and customers. Interacted with applications support, technical support and vendors to resolve all technical problems. Interacted with applications developers and Customer Support staffs for planning, scheduling and troubleshooting purposes

Monitored mainframe system, using: CICS, OMEGAMON, NETVIEW, OPC, TSO/SDSF, MVS, Remedy and Vantive. Worked with customers via the phone and email. Worked with customers as the Service Center after hours opening Remedy tickets. Batch recovery, such as space problems, sql errors, and ftp problems.

Performed production job scheduling procedures and maintained scheduling calendars. Ensured that the client’s job scheduling conformed to the OLA and ISO procedures. Attended multi-site customer review meetings to prioritize tickets and changes and resolving problems. Documented scheduling methodology and business practices using CA7Doc, PROS, and JOBDOC.

Ensured that final computer output was accurate and complete. Checked records, reports and schedules as required. Served as a liaison between Operations and Systems and Programming staff regarding the production schedule. Prepared printers for special reports. Entered commands and monitored computer functions on master console. Coordinated preventive maintenance requirements with vendor. Operated related computer hardware and resolved technical problems with hardware and software during production.

Education record

Education record

Diploma, Business