Jorge Alan Lopez Email & Phone Number

Miami, Florida, United States

Responsibilities:-Serve as the single point of contact (SPOC) and subject matter expert (SME) for high-level multinational clients, ensuring their service requirements align with Claro's trends and priorities.-Focused on meeting defined Service Level Objectives (SLOs) and adhering to Telecom Service Standards, including service availability, incident management, outage response, service performance, network availability, capacity management, and NOC performance.-Ensure contractual compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).-Act as the key liaison between the Client’s Network Operations Center (America Móvil/Telmex) and Claro's in-country IT support operations.

Mexico City Area, Mexico

Incident ManagementResponsibilities:-Monitor and management of IT Support areas in charge to give solution to the reported incidents, giving attendance according to the criticity levels, impact, dead-line and scalation levels defined on an stablished matrix where are evaluated the business impacts.-Ensure optimal service of the core systems of the Bank (OPICS, GBO, MUREX, FRONT WEB, MIS, MRI, H2H INDEVAL, NEMO SIC, FIDESSA, SAF), maintaining a high performance level of processes and implement improvement activities when needed.-Take ownership on the incidents reported by Back Office, Middle Office and Front Office, manage and deep dive at obtaining "Root Cause Analysis" from IT Support, Delivery and Infrastructure in order to bring permanent solutions implementing Quality Plans.-Stablish good communication and continuity plans between stakeholders in order to give continuity and a post-implemetation service of new releases that bring permanent solution to the reported incidents.-Analysis and elaboration of executive reports for the Senior Management.-Elaboration of KPI’s useful to evaluate the more affected services and areas by the BAU incidents.-SLA's implementation to the IT Support areas, monitoring and validation of compliance, report elaboration.-Data Base Administrator of an in-house application where the incidents are recorded. Elaboration of reports and graphics with Excel.-Management of DRP (Disaster Recovery Plan), DRT and High Availability Tests, in terms of logistic for the users and availability of the systems used by the supported areas.

Mexico City Area, Mexico

Management platforms for Analysis of Network Quality AMXResponsibilities:-Manage of servers for RF and Optimization software, such as Arieso and COPS involved in capacity, data transfer, data availability.-Monitoring of Huawei and Ericsson network, 3G and LTE.-Keep on date the data availability of OSS and NASTAR systems for Arieso and COPS.-Work on a Windows Server environment.-End to end Troubleshoot for users that use Arieso and COPS through remote desktop.-Reports of network quality for 3G and LTE technologies.-Communication with software providers in order to maintain the tools updated and working at 100% for the data availability of the users involved in Telcel Network.-Getting knowledge on the HP server architechture solution for Telcel Network, in terms of capacity and data transfer.

Mexico D,F

Owner of 2 units of UberX category opperating in Mexico City. Proud employer of 2+ employees, providing opportunity and jobs.- In charge of recruitment, management, coaching, and quality of service.

Mexico City Area, Mexico

Responsibilities:-Working in Telcel project, around 13,000 RBS in all regions in Mexico, deploying LTE New Sites and Swap activities, capable of doing troubleshooting on alarms related with TX, RET’s and general configuration also solid knowledge on the Scripts deployed in order to be charged into the RBS and define if it is network design issue or scripts design.-Configuration of 3G NodeB’s for Telcel regions 1 to 9 in México. In charge of doing New Sites and Swap activities, including the RNC configuration and troubleshoot when the 3G activity requires it such as troubleshoot in case that the site parameters created on the RNC doesn’t matches with the script parameters loaded on the RBS.-Solid knowledge on Moshell interface for troubleshooting LTE and 3G Nodes capable of identifying the Mo’s involved to get more insight the issue that it’s alarming the node, and define what kind of problem it is.-Development of a roll out for a GSM Rehome project for Telcel, the project contemplates a massive modernization for all the nodes of Telcel in Mexico including 3G and LTE.-Troubleshooting and technical support to team members and field engineers during activities.-Development of scripts and macros in order to optimize the processes.-In charge of doing LTE, 3G and 2G activities such as New Site Integrations, Modernizations, License Loading, Massive Change of Parameterization, OSS Configuration, Rehome, RBS SWAP and Second Carrier Aggregation, working on it since software release L13 to L15 and W13 to W16 on DUG, DUW, DUS and DUL boards in RBS3000 and RBS6000 at maintenance window and regular shift.

Mexico City Area, Mexico

Responsibilities:-2G training on Brazil Network for integration BTS, BSC and MSC nodes.-GSM technology, BSC remote integration on customer networks for Brazil region.-Mentoring and coordination of new engineers due to high amount of work, giving knowledge sharing of LTE, 3G and 2G.-Troubleshooting remote support for a group of 50 engineers in Mexico City and Queretaro for LTE and 3G activities. Also giving remote support to fix problems of installation on the NodeB to Brazilian engineers.

Mexico City Area, Mexico

Responsibilities:-RNC and RBS configuration for Brazil customers VIVO, CLARO, TIM and OI, involved in doing the coverage for the World Cup Brazil 2014.-Working on Brazil project for LTE and 3G technology, Node B remote integration on customer networks, performing New Sites, Modernization, Carrier aggregation, OSS Configuration and Rehome activities.-Development of scripts and macros using C++, Jscript, VBscript, Excel.-Administrative and management tasks for reporting and tracking activities.-Support to field engineers to fix problems of installation.-Performing all those activity by using the following tools: Moshell, OSS, Winfiol, AXE & AMOS.

Gsc Ericsson México

Responsibilities:-Training specialized on WCDMA technology.