Janet Rocco Email & Phone Number

Florida, United States

Tampa/St. Petersburg, Florida Area

The IT Operations Project Manager is a combination of a project manager, an operational support lead, and a business liaison. As IT Operations PM I work alongside Kobie’s IT Operations leaders in transforming how IT Operations interacts with our stakeholders, networking within the organization and IT team to maintain and nurture strong relationships that.

Greater New York City Area

Caregiver for my terminally ill brother. I provided personal care including making and feeding meals daily and making him laugh through this last part of his journey. I chose to help him, love him and not work in my chosen field to help them during this time period. My brother passed away from cancer in May, 2019 and I will be resuming my normal career.

Tampa, Florida

Product Owner and Business Manager of Voice and Pega Applications Quality testing and administration team, experience with VOIP/IVR call flow testing and documentation. Lead for CISCO, IVR, Verint application projects. Leveraged expertise with VOIP/IVR call flows, QA testing and documentation to ensure project success. Managed CISCO, IVR, Verint, Acqueon.

Tampa, FL

Manager of two teams, 10 Service Desk/2nd Level Desktop and 4 Application Support team members responsible for hardware and software support for 1200 business users. Vendor management leader, working with Pega, EMC Captiva vendors to ensure adherence to support agreements. Responsible for all IT Procurement, Lead for VDA Virtual Desktop pilot for.

Saint Petersburg, Florida

Manager of 10 Desktop Support technicians supporting 1000 financial analysts in remote west coast branches. Created collaborative based metrics system using Enterprise SharePoint to incorporate real time reports from CA IT Service Desk software. Demonstrated high-level of expertise managing key technology development projects, including workstation.

New York, New York

Manager of 20 Desktop Support, Network and Voice team members, supporting Auditing professionals in New York Corporate offices. Mentored team members to improve moral and performance. Oversaw development of key business relationships and employee performance issues for team development. Assessed team performance, managed conflict resolution strategies, and.

Interface with diverse range of clients to complete sophisticated development projects within budget and ahead of schedule. Direct all aspects of assessing client needs while consulting with staff and management to evaluate hardware/software needs, and develop appropriate technological solutions to optimize system performance. Provide critical technical.

New York, New York

DLJ. CSFB Merger: - Held full responsibility for managing technical teams supporting 1000 domestic clients and 200 global clients in Research, Product Marketing, Private Client Sales, Employee Trading, and IT development. - Served as management liaison between technology and business units providing comprehensive technology support in evaluating resources.

New York, New York

Directed all aspects of technical support for over 750 domestic and 200 international end-users across multiple business units. Supervised 10 direct reports, supporting development projects utilizing VB macros, web interfacing, and database analysis/functioning. Delivered expertise in analyzing hardware and software requirements and procuring equipment for.

Mba, Global Management

Bachelor Of Arts (B.A.), Psychology

Associate'S Degree, Psychology, 3.5