Jessica Tong Email & Phone Number

San Francisco, California, US

Advise companies and partners on Customer Success: strategy, people, processes, engagement models, etc. I work directly with companies or through venture capital connections.

San Francisco, CA, US

San Francisco, CA, US

I drive governance, execution, and transformation initiatives for our Global Customer Success team.

San Francisco, CA, US

Denver, Colorado, US

Aliso Viejo, California, US

Redwood City, CA, US

• Partnered and supported with Box’s Enterprise clients ranging to the small, medium businesses (Box’s early stages as a company) to the large 5000+ organizations (Box’s current stage) across varied verticals, identified.
• Led implementation and account management for some of our largest and most strategic accounts, including - yet not limited to - organization-wide deployments and new verticals/ use cases: higher education, legal.
• Helped shape Box’s product strategy to meet enterprise demands; including identifying key feature requests by clients that would better the product for greater need and usability
• Maintained strong working relationships with other customer facing departments in the Sales, Marketing, Support and Product Management teams
• Founded and led the Box Women’s Network (BWN) BWN's mission is to provide a community and strengthen connections among the women (and men) at Box. We have fostered a community for the women at Box through events.

Redwood City, CA, US

Joined Box as the first 50 employees and worked with accounts who were the early adopters of the service when Box switched from B2C to B2B.

San Francisco, CA, US

• AfterCollege is an online professional platform that connects college grads, faculty, alumni and employers through customized career networks at colleges and professional associations. AfterCollege powers the largest.
• Contributed to the Partnerships (Business Development) department to help meet projected revenue goals
• Substantial client/partner interaction; building relationships and ensuring support in service
• Assisted in the creation and organizing of partner promotions, incentives and other communications
• Assisted in network maintenance; working closely with the IT team to effectively problem-solve and complete projects created for partners
• Extensive competitive research providing insight in the market landscape and trends of specific industries to better strategic business planning and presentations

• McGrath/Power is a national communications firm that has built reputations for technology, green tech, consumer business-to-business and professional services clients of all sizes for nearly three decades. M/P.
• Worked with account teams to develop understanding of client programs and goals as an acting participant; assisted with competitive client research, identified important events and conferences for client/PR team to.