Jessica Tong Email & Phone Number

San Francisco, California, Us

Advise companies and partners on Customer Success: strategy, people, processes, engagement models, etc. I work directly with companies or through venture capital connections.

San Francisco, Ca, Us

San Francisco, Ca, Us

I drive governance, execution, and transformation initiatives for our Global Customer Success team.

San Francisco, Ca, Us

Denver, Colorado, Us

Aliso Viejo, California, Us

Redwood City, Ca, Us

• Partnered and supported with Box’s Enterprise clients ranging to the small, medium businesses (Box’s early stages as a company) to the large 5000+ organizations (Box’s current stage) across varied verticals, identified and developed new use cases for Box, as well as ensuring adoption and expansion among the user base• Led implementation and account management for some of our largest and most strategic accounts, including - yet not limited to - organization-wide deployments and new verticals/ use cases: higher education, legal, financial services, automotive, pharmaceutical, high tech, advertising, etc• Helped shape Box’s product strategy to meet enterprise demands; including identifying key feature requests by clients that would better the product for greater need and usability• Maintained strong working relationships with other customer facing departments in the Sales, Marketing, Support and Product Management teams• Founded and led the Box Women’s Network (BWN) BWN's mission is to provide a community and strengthen connections among the women (and men) at Box. We have fostered a community for the women at Box through events (internally held and also externally invited by partners), as well as provide a positive learning experience through workshops and development activities. Almost all women at Box are members and there is a steering committee with specific roles to help develop and run the network.

Redwood City, Ca, Us

Joined Box as the first 50 employees and worked with accounts who were the early adopters of the service when Box switched from B2C to B2B.

San Francisco, Ca, Us

AfterCollege is an online professional platform that connects college grads, faculty, alumni and employers through customized career networks at colleges and professional associations. AfterCollege powers the largest number of career networks on the internet, using its patented process to deliver thousands of exclusive opportunities to students and alumni. Its proprietary platform and job distribution technology translate into relevant job content for job seekers and significant savings in cost per hire for employers. AfterCollege’s unique approach is patented under U.S. Patent Number 7,213,019.• Contributed to the Partnerships (Business Development) department to help meet projected revenue goals• Substantial client/partner interaction; building relationships and ensuring support in service• Assisted in the creation and organizing of partner promotions, incentives and other communications• Assisted in network maintenance; working closely with the IT team to effectively problem-solve and complete projects created for partners• Extensive competitive research providing insight in the market landscape and trends of specific industries to better strategic business planning and presentations

McGrath/Power is a national communications firm that has built reputations for technology, green tech, consumer business-to-business and professional services clients of all sizes for nearly three decades. M/P specializes in multi-channel, business-driven communications programs that grow revenue and meet corporate objectives. The agency has served a broad spectrum of clients including TiVo, EarthLink, Nero, Reebok, Vodafone, Energy Conversion Devices, Burgerville, Intel, McAfee and the RSA Conference.• Worked with account teams to develop understanding of client programs and goals as an acting participant; assisted with competitive client research, identified important events and conferences for client/PR team to attend and helped collate material needed for tour book and press kits for client tour and conferences