I am passionate about crafting extraordinary customer experiences and implementing customer support processes that enhance customer satisfaction and retention. I also have a background in public relations, which enables me to communicate effectively with diverse stakeholders. My mission is to empower customers to leverage innovative solutions and maximize their outcomes.
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Tecnical Support RepresentativeOrum 🥇Mexico
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Customer Support AssociateKeep Jul 2024 - PresentRemote -
Customer Support AnalystCapchase Feb 2024 - Jul 2024Remote -
Customer Success ManagerGoodtime Sep 2023 - Feb 2024Remote -
Customer Support ManagerClerk Chat Oct 2022 - Sep 2023RemoteCrafting extraordinary customer experiences at Clerk Chat.Implementing customer support processes to enhance customer satisfaction. -
Customer Experience ManagerFirstbase Dec 2021 - Sep 2022RemoteSupervising and managing day-to-day operations in the Customer Experience department.Ensuring and providing the highest standards of Customer Service. Developing effective customer service procedures, policies, and standards. -
Account Manager - North America & LatamFirstbase.Io Mar 2020 - Dec 2021RemoteContinually assessing the sales processes to identify improvements and efficienciesEnhancing existing revenue streams and developing new ones.
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Customer Support ManagerFirstbase.Io Sep 2019 - Mar 2020RemoteEnsuring and providing the highest standards of Customer Service. Maintaining ongoing customer relationships and networking, implementing success programs, onboarding and training clients.
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Account Manager For Latin America - Central & SouthTripaneer Mar 2018 - Mar 2019RemoteFrontline communication with partners about their accounts and the services/features provided to increase their conversion rate. Maintaining partners’ accounts, running periodic checks and suggesting improvements to add more availability in order to meet the demands and interests of customers on Tripaneer’s websites. -
Cs AgentAppen 2017 - Mar 2018RemoteInteracting with customers and handling customer queries and complaints in a timely manner.Resolving customer complaints, managing database records. -
Language Instruction SupervisorBerlitz México 2015 - 2017Puebla De Zaragoza Y Alrededores, MéxicoRecruitment and selection.Training development and implementation.Attention and administration of personnel.Development of academic programs -
Dirección General / Miembro FundadorPolítica Con Perspectiva A.C. Jan 2012 - 2015Puebla De Zaragoza Y Alrededores, MéxicoEstructuración y mantenimiento de Proyectos.Relaciones públicas, orador y ponente.Desarrollo de talleres para capacitación laboral.Reclutamiento y selección de personal.Mantenimiento y edición de publicaciones varias.
Luis Herrera Education Details
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Relaciones Internacionales
Frequently Asked Questions about Luis Herrera
What company does Luis Herrera work for?
Luis Herrera works for Orum 🥇
What is Luis Herrera's role at the current company?
Luis Herrera's current role is Tecnical Support Representative.
What schools did Luis Herrera attend?
Luis Herrera attended Benemérita Universidad Autónoma De Puebla.
Who are Luis Herrera's colleagues?
Luis Herrera's colleagues are Atnan Oruci, Corrine Hufana, Ian Manantan, Adam Sockel 🥇, Case Mandy, Jon Errol Troy Santiago 🥇, Charm Aguilar.
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Luis Herrera
Account Director | Business Unit Director | Insights Director |Brand And Comms Strategy | Consumer & Shopper Insights | Business IntelligenceMexico City -
Luis Herrera
Monterrey, Nle -
Luis Herrera
Data Analyst | Financial Modeling | Financial Accounting | Budgeting | Forecasting | Planning | Cost Optimization Advocate | Financial Support | P&L Analysis | Sbtn | Teamwork | Problem Solver | Make It HappenGuadalajara, Jal -
Luis Herrera
Mexico City, Mexico1protec.com.mx
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