Responsible of the Command Center in Americas region making sure that major incidents are driven with quality and efficiency , to maintain stakeholders and leaders informed appropriately .Our mission is to monitor end to end services to proactively identify any issues and to avoid business impact .Aside from my current role I am also the Enterprise Technology Services tower lead in Guadalajara representing close to 180 employees as their local host manager and interacting… Show more Responsible of the Command Center in Americas region making sure that major incidents are driven with quality and efficiency , to maintain stakeholders and leaders informed appropriately .Our mission is to monitor end to end services to proactively identify any issues and to avoid business impact .Aside from my current role I am also the Enterprise Technology Services tower lead in Guadalajara representing close to 180 employees as their local host manager and interacting directly with our VP and his Leadership Team on different activities.Leader of the ITSM and ITOM Business Readiness activities for a key ServiceNow migration within our company interaction with multiple it functions and business areas to ensure success. Show less

Responsible for making sure that IT Ops Cloud and Infra services are being seamlessly delivered to the clients in Americas region (Workplace, Infrastructure, network and IAM). Leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs / OKRs, managing budgets and resource allocation. Ensuring smooth delivery of services that meet and exceed customer demands. Stablish close communication with Stakeholders.

Manager of a team of 12 engineers supporting Americas It operation including complex technical projects and demands: *O365 - Ms Teams, SharePoint Online and On Prem, Azure, PowerPlatform, Exchange, Security and Compliance Center.*BOX*DocuSign - API - integrations *Workplace by Facebook*Nintex*SmartSheet*Emaiil Security*MIRO*Confluence-Jira*ConcurResponsibilities:- Merge and aquisitions coordinating and ensuring proper user migrations.-… Show more Manager of a team of 12 engineers supporting Americas It operation including complex technical projects and demands: *O365 - Ms Teams, SharePoint Online and On Prem, Azure, PowerPlatform, Exchange, Security and Compliance Center.*BOX*DocuSign - API - integrations *Workplace by Facebook*Nintex*SmartSheet*Emaiil Security*MIRO*Confluence-Jira*ConcurResponsibilities:- Merge and aquisitions coordinating and ensuring proper user migrations.- Acceptance to Services for new applications and technologies- Individual development plans and goals- Creating different strategies and guidelines.- SOPs and Guidelines in Confluence- Automated Catalog Items in Service Now- Knowledge Base Articles for Service Desk and End users in Service Now'- Demands in Service Now to Ensure people is mapped to projects and ensure proper FTEs are allocated.- Strategies with Service Desks to increase First Call Resolution, meet SLAs/Metrics and improve customer satisfaction.- Ensuring Green Metrics are meet - Aged Restored, MTTR, Reopen, CSAT.- Virtual Agents in Service Now- Assesments on new technologies, identify challenges and overcome any difficulties- Multiple automations with different technologies to reduce manual efforts and increace efficiency for deliverables- Security Investigations, audit searches, eDiscovery and Advanced eDiscovery for different technologies- Compliance asisstance on leaver proceses to recover data.- Individual Development Plans and identify key training for team resources.- Strategies & cross training to increase team skillsets to expand support to multiple technologies.- Team Integrations that help to create trust and increase the communication among the team.- Changes ensuring minimal impact to end users - P1 and P2 Incidents are attended on priority to mitigate end user impact.- Standarizing Internal process to ensure efficiency on deliverables.- Lean projects PPS, Level 0 and Six Sigma- PowerBi Dashboards Show less

Responsible of the BAU Support and Operation of the collaboration tools in Americas region for multiple technologies:O365 o SharePoint On premises o SharePoint Onlineo Exchange o Outlook o One Driveo Power Platform – Power Apps ,Power BI , Microsoft Forms ,Planner o Ms projecto Azure administration – Azure Active Directory, etc.o Security and Compliance Center – ediscovery and Advanced eDiscoovery Microsoft Teamso Skype to MS teams migration o… Show more Responsible of the BAU Support and Operation of the collaboration tools in Americas region for multiple technologies:O365 o SharePoint On premises o SharePoint Onlineo Exchange o Outlook o One Driveo Power Platform – Power Apps ,Power BI , Microsoft Forms ,Planner o Ms projecto Azure administration – Azure Active Directory, etc.o Security and Compliance Center – ediscovery and Advanced eDiscoovery Microsoft Teamso Skype to MS teams migration o Policy Account creationso Governanceo Teams Management,o Device Administrationo Team Rooms configurationo App Management/Integrations and BOTso Meeting Policieso Live Events configurationo Voice IVR, Call Queues, DDI, Auto Attendants, routing, etc.o Analytic and Reports plus Call Data Quality analysisEmail Securityo Spam, Malware, Ransomware and phising prevention using Mimecast.Workplace by Facebooko Administration, groups, users, permissions, posts.Nintex Workflows and FormsBoxo Configured Box from Scratch for AZo Worked on M&A migrations to a single tenant o Account provisioning automation through Service Now using Box Spoke o Data Access Request Automation using Service Nowo Automation to Recover Inactive Box Accounts using Service Nowo Working to create custom reportso Box Governance o Box Relayo Box App Integrationso Box Sync to Box Drive implementation o o Box Shield DocuSigno CFR Part 11o DocuSign Integrations – Veeva Salesforce, etco DocuSign and ServiceNow Automationso Troubleshooting complex issues such as envelope routing, account activations, SSO issues, etc. o Template creation, sharing and transferringo Envelope transferring between accounts o Bulk Account creation o Configuring DocuSign accounts from scratcho Creating Permission profileso Custom Reportso Working with USDM vendor to ensure compliance ServiceNow Administration and DevelopmentAdobe Signo Testingo Migrationso User group Creationo Template creation• Veeva Salesforce• eFax Show less

- Responsible of infrastructure design & proposals for a new Sharepoint 2013 Enterprise Farm to be used as the extranet for the company.- Responsible of Sharepoint Governance, Disaster Recovery, High Availability, Operations Plans for the new Extranet.- Bill of Materials - CAL costs (Licenses)- PowerShell Scripting to integrate a new provisioning UI to create Site Collection and - Subsites to include company branding , define custom settings upon creation, etc.- Sharepoint… Show more - Responsible of infrastructure design & proposals for a new Sharepoint 2013 Enterprise Farm to be used as the extranet for the company.- Responsible of Sharepoint Governance, Disaster Recovery, High Availability, Operations Plans for the new Extranet.- Bill of Materials - CAL costs (Licenses)- PowerShell Scripting to integrate a new provisioning UI to create Site Collection and - Subsites to include company branding , define custom settings upon creation, etc.- Sharepoint 2013 Administration, core support, maintenance, etc.- Sharepoint Online / Office 365- Yammer Administration, Bulk Updates, Network Migrations, new Office 365 Integration- Show less

Microsoft Technologies Team Lead (Sharepoint, Project Server, .NET)Sharepoint 2013 Sr Administrator Working on the biggest on premises Sharepoint installation around the world. Enterprise Project Manager (Project Server 2013) Installation, Configuration, Administration Project Server 2010/2013 Installatiom, Configuration & Maintenance.Project Server 2010 to Project Server 2013 MigrationSharepoint 2010 to 2013 MigrationSharepoint OnlinePower Shell Scripting… Show more Microsoft Technologies Team Lead (Sharepoint, Project Server, .NET)Sharepoint 2013 Sr Administrator Working on the biggest on premises Sharepoint installation around the world. Enterprise Project Manager (Project Server 2013) Installation, Configuration, Administration Project Server 2010/2013 Installatiom, Configuration & Maintenance.Project Server 2010 to Project Server 2013 MigrationSharepoint 2010 to 2013 MigrationSharepoint OnlinePower Shell Scripting (Backups/Restore, COpy Lists/Document Libaries, Permissions, Site Creation, PWA creation, move sites/subsites, etc)Business Intelligence: Performance Point,OLAP Cubes, SQL Server Reporting Service,SQL Server Analysis Services, Excel services, etc.Workflow Manager Installation & ConfigurationNETIQ Monitoring.Code DeploymentsCore SupportAdvising on how to split big sites on smaller site collections and own content databases.Visited Robert Bosch Facilities in Chicago (2015) to perform Project Server 2013 & Sharepoint related activities and training. Show less

Sharepoint Team Lead for Ernest and Young AccountResponsible of coordinating day to day monitoring and ensuring Sharepoint 2013 Farm availavility.Working with team members in India and US to perform deployments and scheduled changes into QA and production farms.Troubleshooting Sharepoint related issues.Configuring SQL Server Reporting ServicesCreate and update report files.Backup and Restore Sharepoint 2013 site collections and subsites.PowerShell Scripting… Show more Sharepoint Team Lead for Ernest and Young AccountResponsible of coordinating day to day monitoring and ensuring Sharepoint 2013 Farm availavility.Working with team members in India and US to perform deployments and scheduled changes into QA and production farms.Troubleshooting Sharepoint related issues.Configuring SQL Server Reporting ServicesCreate and update report files.Backup and Restore Sharepoint 2013 site collections and subsites.PowerShell Scripting. (Recursively delete lists, perform automated deployments, backups, farm warm up, etc) Show less

• Support a high availability suite of enterprise applications and possess a strong ability to troubleshoot issues, problem solve and multi-task• Coordinating and fulfilling the completion of development tasks in a timely manner and according to specification• Promoting and following established practices and processes• Responding to assigned issues and action items appropriately and in a timely manner• Developing PowerShell scripts for automation and issue resolution•… Show more • Support a high availability suite of enterprise applications and possess a strong ability to troubleshoot issues, problem solve and multi-task• Coordinating and fulfilling the completion of development tasks in a timely manner and according to specification• Promoting and following established practices and processes• Responding to assigned issues and action items appropriately and in a timely manner• Developing PowerShell scripts for automation and issue resolution• Microsoft SharePoint 2010 installation, configuration, architecture, and administration• Microsoft Office SharePoint 2007 installation, configuration, architecture, and administration • Webparts, Workflows, infopath, backups, upgrades, patches• Microsoft Windows Server 2000, 2003, & 2008 installation, configuration, monitoring, patching and troubleshooting• SharePoint Designer 2007 & 2010 Page Layouts• IIS 5, 6 & 7 Administration.• Active Directory Administration• Responsible for immediate response to system software problems • Provide emergency on-call support on a rotating schedule • Troubleshoot and resolve system service failures by identifying and analyzing the situation and provide corrective actions • Capacity Planning following Microsoft best Practices Show less

• CFS Intranet General Electric Web Administrator.• User administration • Responsible of developing applications using ASP, JavaScript, HTML for different areas within CFS GE.• Support and operation of multiple web applications• Windows Server 2003 administration maintenance and monitoring.• Monitored systems consoles and batch cycles for problems • Managed system availability• Sharepoint 2003 & Sharepoint 2007• Performed periodic system restarts• Authored… Show more • CFS Intranet General Electric Web Administrator.• User administration • Responsible of developing applications using ASP, JavaScript, HTML for different areas within CFS GE.• Support and operation of multiple web applications• Windows Server 2003 administration maintenance and monitoring.• Monitored systems consoles and batch cycles for problems • Managed system availability• Sharepoint 2003 & Sharepoint 2007• Performed periodic system restarts• Authored small scale web applications Show less

• Technical Support • Web Application developer.• Windows Server installation, configuration, administration and maintenance(patching)• Support end user applications and operation• Network administration/troubleshooting• Remote user assistance.• SharePoint 2003 & SharePoint 2007

• Technical Support • Server administration, installation and maintenance• VOIP administration , installation and maintenance. • User assistance.• Software, server and network testing.• Load Balancing• Project Documentation