Jeffrey Yi Email & Phone Number

Mansfield, Texas, United States

Mansfield, Tx

Install and maintain Fire Alarm systems for Commercial businesses

Grand Prairie, Texas

Bagram, Afghanistan

• Provided help desk services to include but not limited to the generation and management of Trouble tickets used by the Field Service Representatives (FSR) to perform site calls, managing system databases for updated customer and system information, and performing over-the-phone troubleshooting often times resulting in the isolation of individual components requiring replacement or complete repair of the system without an FSR being required to travel.• Employed comprehensive customer service tactics to clearly convey technical information in an easy to understand manner and ensure complete customer satisfaction, ensure continuity between the customers and support team, as well as establish a professional rapport with the individuals supported.• Provide mission support services for BETSS-C program systems in tactical/austere environments of Afghanistan; and perform missions independently and as a team traveling to sites as required utilizing, air/ground transportation to sustain electronic surveillance equipment.• BETSS-C systems include but are not limited to: Cerberus Mobile Surveillance Towers, RDISS (Rapid Deployment Integrated Surveillance System), RAID Towers, & Force Protection Suite (FPS) systems.

Afghanistan

• Manage and direct a team of FSRs to perform maintenance troubleshoot and repair surveillance electronics and communications equipment of Elevated Sensors Program. • Maintain up-to-date knowledge of RAID, CERBERUS, FPS, and RDISS systems. • Responsible for updating RAID CLS Spares, Site Reports, finalizing Maintenance Request Forms (DA 2407), and organizing transportation of equipment and personnel from site to site. Open and close work orders on MTTSA.Responsible for updating RAID CLS Spares, Site Reports, and finalizing Maintenance Request Forms (DA 2407). Open and Close Work Orders on MTTSA.• Train personnel on the responsibilities as a FSR and all the equipment that is currently being used to provide the safety of U.S. military personnel, Civilian contractors, and Coalition Forces.

• Deployed with 820th Signal Company from October 2005 to July 2006 • Deployed with A Company 392nd Expeditionary Signal Battalion from September 2009 to September 2010. • On orders for Basic Installer Course from August 2009 to September 2009.• Installation, operation, maintenance, and troubleshooting of satellite communications equipment to include WIN-T Ku Band satellite terminals and Command Post Node (CPN) computer systems. • Responsible for construction, installation, and recovery of cable and wire communication system and auxiliary equipment for numerous American and Allied fighting forces.• Interpret and update Engineer Installation Package (EIP) while performing marking site layout, installing cable rack and wire way/duct, equipment assembly and placement for distribution frames and equipment racks.• Protected vulnerable networks following detailed risk assessments. Guided cross-functional teams in the design, validation, acceptance testing and implementation of secure, networked communications across remote sites for several key clients.

• Installed conduit, hooked up generators, and executed associated control wiring.• Installation, maintenance, replacement, and removal of services and service laterals, making connections or disconnections of electronic equipment.• Repair, replacement, or assisting in the repair or replacement of damaged or overloaded services on electronic equipment