Josh Lyons Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

-Greets and registers new clients bringing their pets in for care.-Explains treatment plans to clients and processes pre-payments for treatment. -Cleans lobby and ensures consistent stocking of lobby concessions. -Addresses any and all customer service needs and complaints, ensuring that any escalations are re-routed to the correct entity at the hospital.

Chicago, Illinois, United States

- Was responsible for responding to client questions, inquiries and requests via both email and phone.- Managed the daily schedules of multiple doctors, ensuring that each client and patient are properly scheduled for the procedure of or treatment they are due.- Was responsible for forwarding calls and questions to the appropriate medical staff in a timely fashion. -Was responsible for processing payments for all patients of the oncology department.

Chicago

- Acted as point of contact for multiple sales accounts.- Responded to email and phone inquiries in a timely fashion.- Completed updates and maintenance for sales accounts.- Acted as liaison between Customer Service and Sales accounts.- Monitored marketplace trends and ensure that all germain accounts are aware of these trends.- Advised Sales accounts product choices for purchase.

Chicago

- Originated de-escalation modules giving agents tools to help avoid escalations to supervisors.- Continued to maintain an average QA score of 94% despite taking escalations and seldom taking phone calls. - Engaged in target coaching with agents on a variety of topics to ensure a high standard of quality within the department. - Monitored and when necessary processed cases from several different queues to ensure that the department remained within its service level agreements. - Acted as a subject matter expert and operational lead for the department.- Managed the day to day, overarching direction, and efficiency of the Member Services Department- Created a fair and transparent schedule for agents in the Member Services Department- Offered office hours as time for the agents to share issues and cases of customer escalations - Delegated tasks, including workforce management to ensure all channels of inquiries are facilitated audits of payments and refunds performed by subordinates to ensure accuracy - Processed payments and refunds via phone, chat, and email via Stripe

11 East Madison

- Provided excellent service to the members of the Raise marketplace while maintaining a 94% QA average and an average of 50 customer interactions in an 8 hour shift- Acted as a senior agent in the call center, aiding the training department with the preparation of new agents to enter the call floor

Chicago

- Opened, processed and input the information for donations submitted to Servants of Mary.- Completed over 200 entries in a 8 hour period, including documentation of checks and safely securing cash- Ensured the accuracy of all entered data.- Helped with the opening and sorting of all mail that entered the office.

7416 N Ridge Blvd, Chicago, Il 60645

- Planed, taught, and graded the work one section of seventh grade and two sections of eighth grade English.- Implemented a classroom culture plan designed to make students feel at home within the classroom and to encourage hard work and success.- Engaged in discipline both within the classroom and the hallways outside the classroom.- wrote daily unit and daily lesson plans detailing covered material to be due twice per quarter and once per week respectively. - Met with parents and administrators about the performance of students.

225 W Randolph St. Chicago Il

- Took calls for various customer requests including payment processing.- Managed a team of 10-15 customer service specialists, coaching under-performing specialists and generating successful progression programs. - Resolved escalated customer frustrations and report any issues to the appropriate department.

1061 W Van Buren St, Chicago, Il 60607

- Maintained high level of customer service expected by the company.- Served food in a quick and professional fashion.-Addressed all customer concerns to their satisfaction.Set up and strike all tables, plates, silverware and other materials needed for the event.

2021 W Chicago Ave, Chicago, Il 60622

- Maintained the cleanliness of the grocery floor.- Stocked shelves with product and rotate any product that has spoiled out of the shelves.- Addressed all customer concerns to a resolution in a quick and timely fashion.Help maintain and organize the back area of the store so that it is easy to use.

Master Of Library & Information Science - Mlis, Library And Information Science

Bachelor’S Degree, English Education, 3.1

Observation at several schools throughout the city including, Bogan Technical Academy, Farragut High School, Schurz High School.

Bachelor Of Education - Bed, English/Language Arts Teacher Education

Bachelor Of Education - Bed, English/Language Arts Teacher Education