John Macdonald Email & Phone Number

St. Cloud, Mn, Us

St. Louis , Us

After a successful tour at Cigna as a contractor providing senior network engineering services, I was converted to a full-time permanent employee. My department rebranded in June of 2023 to Evernorth Health Services. I became a project lead for our technology lifecycle refreshes/upgrades, have been a subject matter expert in LAN/WAN as it pertains to designing/supporting our remote sites through private MPLS and SD-WAN over the internet, company mergers and acquisitions and related network integrations, and connectivity with our many B2B partners worldwide. Recently I've overseen the network overhaul of some of Express Scripts' largest pharmacies to continue to insure network reliability and performance for those operations.

Princeton, Nj, Us

Talon placed me as a contractor at Cigna doing enterprise network engineering in a senior role. Projects included LAN/WAN integration and modernization of healthcare companies which Cigna had acquired over the last few years. Most of my tasks involved Cisco ISR/ASR routers, 37xx/38xx series access switches, 26xx series wireless access points running through a core wireless LAN controller cluster, as well as working with our primary telecom carriers for delivery, testing and turn-up of Ethernet, OC and MxT1 circuits, insuring redundancy where possible with multiple dynamic routing protocols. All projects were completed with great success.

Westford, Ma, Us

I was hired on by Netscout Systems in the belief that my years of experience with network operations and engineering would help bridge the gap between that experience and a role as a hardware/software platform consultant for Netscout's NGeniusOne network monitoring suite. The position was mostly software application support as well as direct consulting with my assigned customer regarding their needs and possible solutions. In the end, the mating of my previous roles as an engineer into an application support role didn't pan out, and I resigned this position to pursue further challenges more suited to my education and experience.

Coral Gables, Florida, Us

I served as Senior Network Engineer, providing experience and professional level knowledge in Cisco networking devices and systems. In addition, my advanced knowledge in Checkpoint firewalls was key in their data center migrations, as well as supporting a customer in a unique environment built on Checkpoint. I also served as the network lead for the migration of that customer from their data center in Toronto into the Norcross facility.Daily responsibilities included operation, management and monitoring of all hosting network devices and systems, as well as senior-level network participation in customer projects and initiatives.

New York, Ny, Us

This position was to function as a security architect, providing design, testing, implementation and documentation through all stages of projects relating to improving the technology security measures for all systems used by Macy’s and Bloomingdales department stores and administrative offices. Specific examples included the segregation of servers processing PCI-sensitive data onto their own firewalled network segment, improving the Wireless LAN security to include WPA2 + 802.1X and PKI certificate for all authorized devices (laptops, tablets and mobile phones). I also held a critical role during the corporate Mobile.Me project, a BYOD mobile device security initiative.

Fort Lauderdale, Fl, Us

Responsibility for handling technical support cases requiring level 2.5 support for the Citrix NetScaler load balancing and secure VPN platform. Support includes troubleshooting and analysis of NetScaler configuration errors, SSL chain issues and packet captures to isolate trouble and either provide correction or identify defects in the platform. Certified as a Citrix CCA in NetScaler 9.2 Administration in October 2011.

Responsibility for insuring the reliability and stability of all production, development and office network systems, including Cisco PIX/ASA 55xx firewalls, Cisco 2800 and 2900 series routers, Cisco 11xx standalone and lightweight wireless access points, Cisco 3560 and 3750 series switches and other critical infrastructure equipment. Notable projects included design of new MPLS company network infrastructure for company connectivity between their office locations, implementation of EMC VNXe small-business SAN, evaluation and upgrade of their Cisco Unified Call Manager (including Unity, Presence and Call Center Express) and ASA firewall to their latest software revisions, design of the network infrastructure to support a migration of critical software systems to a newly built VM ESXi cluster and also to provide redundant distribution and collapsed-core routing and switching to eliminate existing single points of failure.

Atlanta, Ga, Us

Served as a contractor for Southern Company at their headquarters in Atlanta, GA. Responsible for investigation and resolution of reported cases of slow network performance across Southern Company’s corporate network infrastructure. Maintenance tasks included the use of Wireshark Network Protocol Analyzer and capturing network traffic through the use of spanned monitor and analysis ports on Nortel and Cisco 6500 core switches. CA’s eHealth network performance reporting software and HP Network Automation were also used to view trending metrics for key performance indicators such as bandwidth utilization, latency, errors and other factors necessary to help determine conclusions.

Bozeman, Montana, Us

Responsible for the day-to-day management of FICO's global network and data centers and business locations, as well as insuring the reliability of FICO’s vendor/customer connections through private-line circuits and VPN. Network firewall and security management, configuration and maintenance of Cisco 700, 1700, 2800, 3800 and 7200 series routers, 2900, 3700, 4500, 6500 and Nexus series switches, Checkpoint (Nokia, Fishnet SPLAT and Crossbeam) and ASA/PIX firewalls, load-balancing (CSS and GSS), VPN using routers and 3000 series concentrators, 4000 series wireless controllers and Aironet 1100 series access points, and Cisco Unified Call Manager VoIP systems. Served as the senior engineer and escalation point during crisis and system down events. Team's subject matter expert on data packet analysis and communications performance troubleshooting using Network Instruments Observer and Gigastor data scope technologies, Wireshark (Ethereal) and Sniffer hardware/software systems. Primary point of contact and subject matter expert for network support organization during customer audits of our systems and practices.

Atlanta, Ga, Us

Managed and supported all internal technologies used by Optimus Solutions, including LAN/WAN,Lotus Notes/Domino Enterprise servers, Microsoft Windows 98/NT/2000 desktops and servers, Inter-TelAXXESS 5.X PBX phone system, Navision Financials ERP server and clients. Recent accomplishmentsmarked by the implementation of Checkpoint Firewall-1 and SecureRemote VPN access for remoteemployees, Lotus Sametime for internal instant messaging and meeting/collaboration using live video/audio, corporate-wide antivirus strategy using Norton Antivirus Corporate Edition 7.X. In December of2000, I single-handedly managed the migration of our entire corporate office from our old facility to ournew in Avalon Ridge, Norcross. Supervised all help-desk activity and insured all troubles were resolvedwithin an acceptable timeframe. Received numerous commendations for efforts above and beyond theduties of my position.

Us

Managed and supported all internal technologies used by Optimus Solutions, including LAN/WAN, Lotus Notes/Domino Enterprise servers, Microsoft Windows 98/NT/2000 desktops and servers, Inter-Tel AXXESS 5.X PBX phone system, Navision Financials ERP server and clients. Recent accomplishments marked by the implementation of Checkpoint Firewall-1 and SecureRemote VPN access for remote employees, Lotus Sametime for internal instant messaging and meeting/collaboration using live video/audio, corporate-wide antivirus strategy using Norton Antivirus Corporate Edition 7.X. In December of 2000, I single-handedly managed the migration of our entire corporate office from our old facility to our new in Avalon Ridge, Norcross. Supervised all help-desk activity and insured all troubles were resolved within an acceptable timeframe. Received numerous commendations for efforts above and beyond the duties of my position.

Charlotte, Nc, Us

Contract employment adapting and maintaining a test environment for a continuous support/development project. Daily activities included setup and monitor of IntraNetware 4.11 servers, Windows NT servers and several proprietary software applications. Work also included PC hardware maintenance on Compaq Proliant model 1200, 1600 and 7000 series servers, as well as Compaq Deskpro model workstations.

Overland Park, Kansas, Us

Responsible for maintaining and supporting a Windows NT/Banyan Vines workgroup of close to 3000 users. Support tasks range from initial installation and setup of the PC to problem diagnosis and corrective action. Served Sprint's Business Services Group as a Lotus Notes Administrator, supporting over 10,000 users on their BSG/LDD/Sprint/US backbone of servers. Monitored disk space, database replication and other miscellaneous errors on a daily basis. Also responsible for creating and administering new and existing user accounts. Assisted the field services helpdesk with Notes issues.

New York, Ny, Us

Worked as an analyst for IBM's Personal Software Products division, providing corporate and end-user OS/2 support via telephone and electronic media. Began as an entry-level technician and quickly moved into the analysis and debug level of support. Spent last year with IBM as the Technical Lead for their Mouse, Keyboard, Communications and TCP/IP-Internet Connection support groups. Worked extensively with developers to define defects in the software code and implement fixes. Consistently met and exceeded the expected quota of calls handled per day, receiving a very high customer satisfaction rating.

Dallas, Tx, Us

Worked as a Surface Mount Repair technician in TI's Custom Industrial Systems Division making surface repairs and updates to IBM PS/2 Model 70 and 80 motherboards. Consistently achieved excellent success ratings with regard to accuracy and function of repairs as well as time required to complete.