Operations and Business Development professional with over 20 years of experience delivering exceptional results across industries serving multi-location clients. An organized and strategic leader, skilled in building and managing high-performing teams—both local and remote—with a focus on service excellence, accountability, and achieving organizational goals.Passionate about fostering lasting, trust-based relationships with clients and colleagues. Whether developing new accounts or expanding existing ones, I prioritize integrity, clear communication, and innovative solutions to drive growth and customer satisfaction.By streamlining communication and offering clients a single point of contact for project updates, billing, and issue resolution, I simplify complex processes and ensure efficiency. My approach to bundling services and optimizing resources has consistently delivered measurable cost savings and operational benefits to clients.One notable achievement includes securing a multi-million-dollar contract for a Preventative Maintenance program across 367 locations in 14 states. Through relationship building and operational excellence, I successfully expanded the contract to include additional services, increasing annual revenue from $2.9M to over $8M for this account alone and growing the total team revenue to more than $10M annually.