Maggie Davidson Email and Phone Number

IAM lead team member, service owner for the Identity Data Service at Harvard. Co-leading a project ("Person Data Quality") to create a new hub for person data and implement master data management of person data sourced from multiple systems. Supervising a team of 6.

Service Manager and member of the lead team for Collaboration Services at U-M. Supervising 6 programmers and support analysts. Leading strategy, back-of-house, and technical operations (including development) related to the administration of enterprise cloud collaboration services across all U-M campuses and Michigan Medicine. Google for Education, Dropbox, Zoom, Slack Enterprise Grid, Microsoft Office 365, and Microsoft Teams.

Managing enterprise vended cloud services and custom developed products for the university.- Since March 2020: Zoom video conferencing- Since December 2020: Microsoft Teams- Since August 2021: Slack Enterprise Grid- January 2019-July 2021: Student Explorer custom developed tool to help academic advisors identify students who are academically at-risk- March 2020-September 2021: Remote Office Hours Queue custom developed tool to virtually mimic waiting in line, such as for… Show more Managing enterprise vended cloud services and custom developed products for the university.- Since March 2020: Zoom video conferencing- Since December 2020: Microsoft Teams- Since August 2021: Slack Enterprise Grid- January 2019-July 2021: Student Explorer custom developed tool to help academic advisors identify students who are academically at-risk- March 2020-September 2021: Remote Office Hours Queue custom developed tool to virtually mimic waiting in line, such as for instructor office hours or drop-in advisingMy work involves service management (as a member of the highest support tier team and responsible for ensuring that frontline teams have the training and resources to support each service), roadmap planning and strategy, vendor relationships (for the vended services), product and sprint management (for the custom apps), technical configuration, integrations, and programming for administrative applications.Pre-pandemic, I was working with campus partners in the advising and student success space to understand technology needs and implement enterprise tools to fill the gaps. However, the pandemic shifted university priorities and I have been working on other projects. Show less

Managed LSA Opportunity Hub internal data, systems, and processes to support rapidly expanding programs and staffing, including impact reporting and serving as business lead on major college-wide technology project. Promoted to this role from Information and Systems Specialist when Hub was formed in July 2016.

Managed LSA Internship Program internal data, systems, and processes, including coordination of scholarship application, review, and award process and coordination of international health and safety requirements completion. On July 1, the LSA Internship Program became the LSA Opportunity Hub and I was promoted to Data and Systems Analyst.

Managed immigration-related internal data and SEVIS data and processed immigration documents for all F and J international students at the Ann Arbor campus (~7,000 students).

Coordinated volunteer-based youth development programs in Washtenaw and Lenawee counties focused on programs for 5-8 age range, urban program development, and volunteer recruitment, screening, and training.