Sr. Insights Analyst
CurrentDeveloping and maintaining a product lifecycle program to capture and report on client behavior with product features to inform the product strategy and development team on usage and uptake, as well as to aid them in decision making for improvements and new innovative developments.Increase the practice of data-driven decision-making by providing stakeholders with ad hoc analytic reports, both within and outside of product strategy.Introduce a monthly report to bring visibly to… Show more Developing and maintaining a product lifecycle program to capture and report on client behavior with product features to inform the product strategy and development team on usage and uptake, as well as to aid them in decision making for improvements and new innovative developments.Increase the practice of data-driven decision-making by providing stakeholders with ad hoc analytic reports, both within and outside of product strategy.Introduce a monthly report to bring visibly to who the top clients are in metrics other than spend. This has helped leadership discover new opportunities by identifying gaps between top users and top spenders. Show less