Justin Man Email & Phone Number

Rochester, NY, US

Rochester, New York, United States

• Provide technical support to the user community via phone, in-person, and virtual channels, including remote support
• Manage user accounts, permissions, and properties in Active Directory, Office 365 Admin Portal, Azure, and GoToConnect Phone System
• Install and deploy new equipment, including laptops, printers, VoIP phones, and peripherals
• Monitor and maintain network security by reviewing tickets, reporting in SysAid, and making changes to the Sophos UTM network firewall as necessary
• Order equipment and software, validate hardware and software inventory, and execute duties in accordance with company policies and procedures

Rochester, New York, United States

• Led and mentored a team of approximately 25 new students, guiding them through educational and social issues and addressing concerns and questions
• Facilitated programs, meetings, and small group discussions that fostered a culture of respect, promoted RIT’s values, and helped new student navigate campus services and resources
• Demonstrated exceptional communication and interpersonal skills, serving as a positive representative of RIT and a role model for new students
• Proactively sought opportunities to improve the Orientation program and support new students, taking on additional duties as assigned and continuously striving to achieve program goals

Rochester, New York, United States

Farmington, New York, United States