Mark Couch Email & Phone Number

San Francisco, California, United States

• Developed and implemented various tools to improve the customer service experience. Additionally, I created an inventory management system using an AWS Postgres backend, which resulted in improved efficiency and reduced downtime. I also developed diagnostic scripts to assist in troubleshooting and maintenance of proprietary cellular network validators, which proved to be highly effective. Overall, I contributed significantly to the improvement of various operational processes, resulting in… Show more • Developed and implemented various tools to improve the customer service experience. Additionally, I created an inventory management system using an AWS Postgres backend, which resulted in improved efficiency and reduced downtime. I also developed diagnostic scripts to assist in troubleshooting and maintenance of proprietary cellular network validators, which proved to be highly effective. Overall, I contributed significantly to the improvement of various operational processes, resulting in increased productivity and enhanced customer satisfaction. Show less

San Leandro, Ca

Los Altos, Ca

Developed multiple sensor platforms for autonomous robots including RFID, SLR camera, barcode cameras, Lidar, WiFi, BLE & LTE sensors. I utilized multiple languages including Java, Python and bash scripting to capture data from these sensors and created reports to pinpoint the location of the readings within several centimeters using a MatLab based SLAM application.

Pleasanton, Ca

•Part of a team charged with converting pharmacy data from a legacy system to PeopleSoft. Created multiple online web tools to help users cleanse and convert data utilizing HTML, CSS, PHP, AJAX, Flash and JavaScript technologies in a LAMP environment within a ZEND framework. Databases used included MySQL, MS Access and Oracle. Developed an online app used by HR and 700 employees to manage their vacations and work hours which was ready for use after only 2 weeks of development which out… Show more •Part of a team charged with converting pharmacy data from a legacy system to PeopleSoft. Created multiple online web tools to help users cleanse and convert data utilizing HTML, CSS, PHP, AJAX, Flash and JavaScript technologies in a LAMP environment within a ZEND framework. Databases used included MySQL, MS Access and Oracle. Developed an online app used by HR and 700 employees to manage their vacations and work hours which was ready for use after only 2 weeks of development which out preformed a team of 3 that failed to deliver a solution after 2 months time. Show less

San Jose, Ca

Lafayette, Louisiana