Mark Doucette Email & Phone Number

Well it’s been quite a Career journey since my first professional job back in 1978 however now it’s time to enjoy travel and spending time with family and friends.

Enderby, British Columbia, Canada

Responsibility encompasses all day to day and Strategic Human Resources Operational support needs for the Administrative side of the Nation.

Whitehorse, Yukon Territory, Canada

In my role as HR Manager I have been tasked with developing key strategic initiatives and work plans to improve and modernize key functional areas such as Recruitment & Onboarding, Job Descriptions and Salary evaluation, Policy Manual implementation, Employee Experience and Recognition, Management accountability, Training, Implementation of HR automation.

Whitehorse, Yukon Territory, Canada

My responsibilities encompassed the leadership for the day to day operations of Finance, Administration, Human Resources and I.T. for the Association- in the first 60 days of my work I authored and implemented an Employee handbook/ HR policy manual. During this same time frame I also on-boarded an Employee benefits program.

Carcross, Yukon, Canada

In my role, I lead the development and implementation of the Centre’s operating requirements including financial management, staffing, supervision, and event management.Key responsibilities include; Management of the Learning Centre general budget, including project and O&M expenses, the tenant lease agreements and associated billings, and facility rental.

Orillia ON

Responsible for all aspects of Customer Care delivery supporting the highest quality customer satisfaction through our full service marine locations. Pride Marine group has been named the top marine dealer in the country.- developed KPI dashboard and implemented all supporting metrics to enhance business intelligence through data analytics- leverage Lean.

Montreal, Quebec, Canada

Responsible for all aspects of the coordination and movement related to receiving of raw materials and shipping of finished goods in support of daily operations production requirements. - Improvement of Warehouse space utilization in support of Pick & Pack fulfillment workflow- Productivity gains in pallet shipping preparation via improved product.

Baker Lake, Nunavut Canada

Reporting to the Chief Financial Officer, my primary responsibilities encompassed customer service, billings, collections and accounts receivables. My accountabilities included planning, coordinating and controlling the activities of the customer care area to enhance and maintain customer relationships to meet the Corporation’s strategic goals and.

Toronto, Canada Area

Reporting directly to the President, primary responsibility for obtaining measurable customer satisfaction though implementation and ongoing management of Net Promoter Score metrics leveraging CRM tools. Mandate included implementation of effective customer service processes, standards and metrics to ensure effective delivery of projects to the Operations.

Multiple Locations In Canada & USA

Reporting directly to the Director of North American Call Centre Sales in Minneapolis MN, I was responsible for the sales and operational performance of multiple teams deployed in both of the USA and Canada. Key AchievementsPartnered with Marketing team to define strategy and messaging content to improve market penetration in our Key Large Accounts.

Midland ON

Reporting directly to the Director of Business Operations, I was responsible for the day-to-day operations of Order Entry, Customer Service, Key Account Support and the Custom Print estimating teams and their leaders operating from multiple site locations within Ontario. Key AccomplishmentsRecognized for driving down cost and increasing order quality and.

Mississauga ON

Manager Customer Service Central Region 2002 - 2008 Operational management supporting a team of approximately 30 FTE’s in a business unit with sales revenues in excess of $110 million dollars. Supporting clients ranging in size from major Financial Institutions to small independent businessesKey AchievementsCoached front line CS responders towards.

OTA was a membership owned fur auction facility that acted as a Non Profit Marketing facilitator, selling Natural Canadian fur products to the global industry.