Joe Markusson Email & Phone Number

Greater Minneapolis-St. Paul Area

A focus on building and expanding upon the delivery of the Granicus Platform in addition to govDelivery Implementation Services.

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Lead a dynamic team of implementation professionals across several markets. Assist in maintaining flexibility and enthusiasm for client success regardless of product and/or location while driving toward strategic initiatives. Report ongoing metrics and analyze while staying current among competitive landscape.

Greater Minneapolis-St. Paul Area

Manage implementation process of cloud communication and emergency notification system products with government sector clients. Ensure prompt and proper implementation while maintaining flexibility and enthusiasm for client success from kickoff to launch. Throughout each project milestone utilize a consultative approach and a "whatever it takes" attitude to drive results.

Assist Epicor SaaS customers in the implementation of the Epicor SaaS ERP cloud based product. Plan and execute each project utilizing a proven methodology to instill best practices. Manage each implementation stage with a proactive approach to minimize interruption and reduce inefficiencies using a host of tools which include: Technical Documentation, MS SharePoint, and WebEx, Join.me, Jing, ClickCharts among others.

Conduct session attendees on the use of Epicor ERP applications demonstrating functionality while interacting with customers, employees and partners to develop and refine content and course specifications. Follow up on training to ensure company and customer objectives are being met consistently while contributing to the development process through meetings and technical QA.

Assist with lead referral introductions and relationship development with Epicor Referral Partners. Maintain and build upon partner knowledge to position Epicor as the preferred choice among software vendors in the enterprise software industry.

Minneapolis, Mn & Los Angeles, Ca

Develop new talent from orientation to store introduction. Guide new team leaders through coursework and real-life examples of store operations and maintenance. Instilled a set of best practices to follow along site visits and market observations to proactively interpret company vision.