Jesse Martinez Email & Phone Number

Houston, Texas, United States

• Perform advanced diagnostics and repairs on a variety of devices including computers, smartphones, tabletsand other consumer electronics.• Communicate effectively with customers to understand their issues, provide updates on their repair status,and offer solutions.• Conducted complex troubleshooting to identify and resolve hardware and software related issues.• Ensure the privacy and security of clients’ data during repairs or data transfers, following all protocols andguidelines.• Documented repair processes, parts used, and service outcomes accurately in company systems.• Work closely with other team members and departments to ensure efficient and accurate customer service.• Maintained up-to-date technical knowledge and stayed informed on the latest repair techniques and technologytrends

Sioux Falls, South Dakota Area

• Efficiently managed department tasks independently.• Sorted and inventoried apparel, stocked shelves, and took inventory on the sales floor.• Placed special orders, called other stores for items, and handled customer inquiries on multiple phone lines.• Operated POS systems, processed credit card applications, and encouraged new customer sign-ups.• Determined appropriate storage, identification, and stock location methods.

Houston, Texas Area

• Worked on projects for new department layout.• Lifted over 50 lbs to assist customers and follow store layout policies.• Kept updated on department inventory for customer solutions.• Verified inventory accuracy, investigating discrepancies and errors.• Stayed informed on sales, promotions, payment policies, exchanges, and security practices

Houston, Texas Area

• Stepped into additional roles during busy times to boost coverage of important stations.• Manage time effectively when preparing and cooking food orders to minimize customer wait time andincrease kitchen efficiencies.• Monitor food quality and ensure items are stored appropriately• Set up and managed made-to-order breakfast stations for events with 50 to 200+ guests• Oversaw incoming silverware and dishes over 12 hour shifts, ensuring clean and sanitized dishes for customers and kitchen efficiency • Performs assigned cleaning assignments according to established policies and utilized the proper cleaning chemicals. Keeping work areas cleaned and uncluttered