Provided a wide range of client services, including repairing and installing computer components, setting up networks, and configuring home entertainment systems and smart home products. Diagnosed and repaired various electronic devices. Utilized expertise to install antivirus software on customer’s devices and effectively removed viruses and malware to ensure security and integrity of their systems.· Actively participated in in-house education sessions provided by vendors such as Microsoft, Webroot, Netgear, and ERO to stay updated on new products, technologies, and industry trends.· Mentored peers to enhance their skills and fostered a collaborative team environment.· Managed and trained team members to improve productivity and ensure high-quality customer service.· Handled client relations effectively to ensure satisfaction and repeat business.· Ensured daily customer satisfaction by promptly addressing inquiries and resolving technical issues.

Ensured comprehensive product knowledge among employees, covering computers, cameras, and related products. Managed a team of 15 employees, providing guidance, support, and training to enhance performance.· Set and monitored daily sales goals, consistently achieving or surpassing targets.· Fostered a customer-centric environment by delivering exceptional service and promptly addressing inquiries and issues.· Made personalized recommendations to customers based on their needs and preferences.

Involved in managing repair operations, overseeing staff, providing exceptional customer service, and driving sales growth through collaboration. Handled mobile phone sales/repair, part inventory management, team, management, customer service, part order approval, reporting, and training of other employees.· Demonstrated leadership skills by quickly advancing from Staff Service Technician to Lead Service Technician within two months of joining Compass Wireless.· Played key role in driving sales and productivity by implementing effective strategies and fostering teamwork between service and sales teams.· Maintained compliance with Motorola SOP to ensure quality standards and customer satisfaction.