Joseph Mastrangelo Email & Phone Number

Wilmington, MA, US

Burlington, Massachusetts

Leading the Engagement product of our Consumer Experience Solutions, I've been tasked with the strategy of developing our outreach products, such as ongoing Diabetes management programs, Hypertension programs, or Pregnancy programs that work across IVR, SMS, Email, and web platforms.Working closely with Analytics, Product, and Services; I ensure solution.

Burlington, MA

• Brought on to build out MVP of two implementations of a product that was not yet fully functional for a healthcare analytics platform. Successfully drove both implementations to completion and continued support. Took.
• Worked to communicate to key internal and external stakeholders all expected dates and progress towards multiple projects running in parallel.
• Maintained client expectations and satisfaction to ensure signing of multiple contracts totaling over $10m in revenue

Needham, MA

• Hired to work as a product owner with a global team working on an internal Salesforce/FinancialForce custom instance to support our sales teams. Developed standard practices around costly annual billing updates to the.
• Teamed up with end users and senior leadership to drive both feature design and prioritization for our release cadence
• Worked collaboratively with our engineering team located both locally and overseas to assure proper features were designed to fit our needs
• Lead the team of junior analysts to coordinate their efforts in UAT to maintain a high standard of features being deployed to our production environment
• Developed standard excel reports and transformations to help automate the billing and rate change process for the organization which is still used to this day

Burlington, MA

The primary responsibility of the role is to lead successful communication campaign implementations, meeting timelines and budget requirements. As an Implementation Manager, I am expected to prioritize project tasks, manages timelines, maintains project plans and communicates status to Engagement Managers, Senior Management and Clients as needed. Ensuring.

Burlington, MA

• Managed a group of 6 Analysts for the implementation team of Silverlink while acting as the Practice Lead across the company for complex VUI and Campaign design.
• Oversaw daily operations of the entire team; assuring build requests were submitted with sufficient requirements and an adequate timeline and that the team strove for completion within the SLA
• Assuring the quality of the builds remained at the typical high level and taking any corrective action if quality deviated from the norm
• Coaching team members on managing any conflicts that may have arisen and how to better handle disagreements
• Training both Project Managers and Analysts on current design practices and any new features that were rolled out by our Engineering team
• Designing and implementing the new Silvertecture platform to help improve turnaround time and reduce quality risks

Burlington, MA

• Worked on the implementation team of Silverlink whose responsibilities were to design, build, and QA all dynamic healthcare centric communications and adhering to best practice VUI designs to assure our recipients had.
• Implemented an interactive campaign to go hand in hand to monitor users that were enrolled in Project Not Me for UnitedHealth Group, a television series and weight loss tracking program designed to help users get their.
• Implemented a hypertension campaign for Blue Shield of California which sent out blood pressure cuffs and measured their hypertension over a 6 month period; reading, saving, and analyzing their results to offer.
• Trained all junior team members in best practices for VUI design ideas and information security
• Acted as the Tier 3 support for any production issues that may have arose with any campaigns or programs

Weston, MA

• Assisting employees in resolving technical issues with in house software
• Writing VBA Applications for Excel to automate data entry and reporting
• Collaborating with project members while utilizing SharePoint to distribute documents
• Training the Business Analyst and Information Technology teams in Agile Programming practices
• Writing requirements based on user needs for new system functionality
• Performing QA on new system functionality in both a Test and Production environment

My responsibilities included maintaining our Active Directory of users, imaging new computers, troubleshooting server issues, and setting up new offices