Jessica Mayhan, Psm-I Email & Phone Number

Purchase, NY, US

Purchase, NY, US

• Project manager for bulk onboard of repos in market facing programs, aimed at risk reduction
• Manage daily intake process for onboarding applications to Checkmarx tool; developed intake process for maintenance activities and off-boarding; added Phase-II & Phase-III tracking, including metrics
• Implemented large-scale process improvement by defining a procedure and creating a framework in Excel which utilizes a Checkmarx data export to look for informational gaps, accuracy, and data cleanup opportunities.
• Assign requests for false positive vulnerability review, weekly monitoring of SLAs, and producing monthly metrics
• Utilize Excel pivot charts/tables to support monthly reporting
• Assist in onboarding applications/repos to Checkmarx utilizing Python

San Francisco, California, US

• Project manager for program to simplify large scale business and operations structure
• Define project requirements and lead project meetings
• Monitor project status, timelines, issue and risk management, change, and process improvement opportunities
• Create and deliver presentations for senior management and business sponsors on project goals, plans and progress
• Work with users to understand complex problems and bring issues to resolution, escalating as necessary to meet timelines
• Manage competing priorities in a matrix environment

Purchase, NY, US

• Project lead for annual departmental objectives; responsible for requirements gathering; define acceptance requirements; manage project progress and timelines; maintain project scope; integrate ALM
• Document methods and procedures, including process changes
• Manage customer penetration testing requests; ensure completion of PCI Certification activities are timely; Serve as primary point of customer contact for problem solving and other customer support; maintain service.
• Support the Governance, Risk, and Compliance (GRC) deployment of the Vulnerability Management module
• Explore enhancement possibilities to improve processes in database utilization and resource allocation; modify any existing business processes to enhance efficiencies and improve customer experience
• Set up new Bug Bounty office to operate independently within Application Security Testing, with it’s own management dashboard and set of metrics to share with the team and management

Pune, Maharashtra, IN

• Serve as primary point of customer contact for both operational delivery and escalation of issues; provide problem solving and other customer support with minimal supervision
• Communicate application code changes and production upgrade process flaws among users, management and production support teams; coordinate defect deployments and triennial releases
• Service assurance business impact Project Lead, reporting, Agile requirements gathering
• Client dashboard creation team member responsible for requirements gathering; use Agile Methodology to determine EPICs, stories, and define acceptance requirements; assist in determination of sourcing/flow of data
• Conduct database queries through Toad for Oracle 12.1 using SQL
• Provide business analysis to clients; Engage developers and system engineers for application issues

Jefferson City, Missouri, US

• Served as customer service & operational manager and consumer needs coach for up to five customer service staff
• Facilitated staff development; created and managed annual budget, SWOT analysis, and branch market development
• Designed and implemented promotional ideas for bank location, coordinated business development with existing and prospective customers; initiated and closed loans
• Served as tester for virtual desktop rollout to entire bank; daily contact with IT team to provide feedback and usability suggestions
• Directly interacted with customers and provided exceptional customer service

• Assisted in development of promotional ideas and design of operational details; implemented execution of casino promotions and initiated mid-level player development
• Directly interacted with guests; resolved player disputes through effective oral and written communication
• Managed and scheduled thirty employees in the player’s club and PBX; created and managed annual fiscal budget, SWOT analysis, and business plan
• Oversaw club operation and slot club membership accounts including maintenance of casino database and queries, and participation in monthly direct mail analysis
• Co-authored and implemented the IsleOne Training Manual and new corporate training program
• Completed classes: Managing People First, Litigation Landmines, Harassment and Respect, Hiring Isle Style, Performance Feedback, and Kepner-Tregoe

Bachelor Of Science (B.S.), Management Information Systems

Master Of Business Administration (Mba), Business Administration, Management And Operations

Bachelor Of Science (B.S.), Business Administration With Emphasis In Marketing And Management

Associate Of Arts (Aa)

Diploma