◾ Working in the Risk Advisory business unit, within Regulatory & Compliance.◾ Part of the data & risk analytics team, working on Paysmart.AI projects encompassing underpayment calculation and wage remediation.

◾ Working in collaboration with team mates in Business Banking, typically the Banking Manager and/or Associate, along with in Operations, typically in the Settlement Booking, Settlement Desk, Discharge, and Stamping & Registration teams. There is also strong collaboration across the Business Fulfilment Centre, working with the IQA and Credit teams.◾ Key accountabilities include: • Delivering fulfillment support activities daily in line with KPIs, especially in the customer… Show more ◾ Working in collaboration with team mates in Business Banking, typically the Banking Manager and/or Associate, along with in Operations, typically in the Settlement Booking, Settlement Desk, Discharge, and Stamping & Registration teams. There is also strong collaboration across the Business Fulfilment Centre, working with the IQA and Credit teams.◾ Key accountabilities include: • Delivering fulfillment support activities daily in line with KPIs, especially in the customer drawdown function of business loans;• Diligent use of NAB work enablers including core systems and work management applications such as Oracle (OBPM), Siebel and AOM. Ensuring input is accurate and valid and that our systems are up to date;• Participation in extensive training as required to ensure up to date knowledge of lending fulfillment practices and banking regulatory requirements;• Collaboration with team mates across Business Fulfilment to deliver day to day customer experiences, including providing constructive feedback for ongoing improvement; and,• Active risk management through prompt identification of risk events, lodgment through RiskSmart, and resolution through NAB Risk Management framework, practices and policies. Show less

◾ Providing ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects.◾ Composing and proofreading memos, letters, reports, and presentations, providing accurate, concise, and error-free communication.◾ Serving as primary point of contact for an average of 30 incoming phone calls per day, addressing student enquiries via email, and resolving enrolment and course issues.

◾ Casual English tutor for ESL Students.◾ Clients including native French and Portuguese speakers.◾ Preparing lessons, helping with pronunciation and written communication.

◾ Overseeing the daily operations of a busy inner-city golf course, and managing a team of casual staff. ◾ Working and liaising on small projects with City of Yarra internal departments including Maintenance / Marketing / Communications / Parks & Open Spaces / OH&S / Risk Management. ◾ Main Tasks: Completing daily earnings; inputting data into financial spreadsheets; ensuring sales targets & KPIs are met; contacting and liaising with vendors, suppliers and maintenance; processing stock… Show more ◾ Overseeing the daily operations of a busy inner-city golf course, and managing a team of casual staff. ◾ Working and liaising on small projects with City of Yarra internal departments including Maintenance / Marketing / Communications / Parks & Open Spaces / OH&S / Risk Management. ◾ Main Tasks: Completing daily earnings; inputting data into financial spreadsheets; ensuring sales targets & KPIs are met; contacting and liaising with vendors, suppliers and maintenance; processing stock orders; ensuring risk compliance in terms of personal safety and the safety of drivers in the near vicinity of the golf course.◾ Frontline customer-centric role, including interacting with golf club members and casual players, providing exceptional product knowledge through extensive product research, meeting and exceeding sales targets as part of KPI targets.◾ Role included facility opening & closing duties (often solo) and involved a significant amount of autonomy and responsibility to ensure the business continued operating at an optimal level. ◾ Really enjoyed the recreational / community focus of this role, particularly in the connection with people of an older generation remaining active and enjoying a social pursuit in their retirement. ◾ Also really enjoyed the weekly connection with Reclink Australia's local community sporting program with vulnerable people / people with disabilities, and helping with encouraging them to enjoy a positive outdoor recreational activity for their overall health & wellbeing. Show less

◾ Opening and closing duties of a busy cocktail and craft beer bar.◾ Providing exceptional customer service, calculating daily takings, and putting cash into safe, stock orders, stock deliveries, cleaning.

◾ Joined this young start-up from an early stage of development, and helped during its initial growth phase (eg. Even helped with sourcing Ikea office furniture & office decor and assembling it in the company's tiny office space which back then was above a rug store!) ◾ Managing social media accounts, writing content, editing written and multimedia content.◾ Producing and publishing news pieces, match previews and match reports online.◾ Sourcing new advertising streams, marketing… Show more ◾ Joined this young start-up from an early stage of development, and helped during its initial growth phase (eg. Even helped with sourcing Ikea office furniture & office decor and assembling it in the company's tiny office space which back then was above a rug store!) ◾ Managing social media accounts, writing content, editing written and multimedia content.◾ Producing and publishing news pieces, match previews and match reports online.◾ Sourcing new advertising streams, marketing the brand, liaising with potential sponsors / partners. Show less

◾ Multi-faceted administration, sales and customer-facing role covering all areas of point-of-sale online and over the phone, striving to meet sales targets and maximising transactions for the retail franchise.◾ Main Tasks: uploading new products both online publicly and into the back-of-house product management database, finalising invoices and orders with suppliers, finalising invoices and orders with customers, updating CRM databases, monitoring stock levels and submitting orders… Show more ◾ Multi-faceted administration, sales and customer-facing role covering all areas of point-of-sale online and over the phone, striving to meet sales targets and maximising transactions for the retail franchise.◾ Main Tasks: uploading new products both online publicly and into the back-of-house product management database, finalising invoices and orders with suppliers, finalising invoices and orders with customers, updating CRM databases, monitoring stock levels and submitting orders, liaising with suppliers, organising deliveries, reception relief, and extensive technical product research.◾ A personal highlight was receiving a Christmas card and small gift directly addressed to me which was sent all the way from the UK in 2011 from a lovely family who purchased multiple small kitchen appliances as a Christmas present for their daughter who was living in Australia at the time. I personally took care of everything related to their order online, and ensured everything was communicated to them clearly from purchase to completion concerning costs/delivery/logistics. Show less

◾ Organisation & management of large functions / special events, liaising with clients, managing a team of casual food & beverage staff, and ensuring the functions / special events run smoothly.◾ Functions / events included corporate functions, Christmas parties, weddings, birthdays, and engagement parties. Numbers ranged from up to 300 people for dinner functions, up to 800 people for cocktail functions.◾ Supervision / management of up to 35 casual food & beverage staff.

◾ Providing exceptional customer service, and personally fitting each customer.