Jonathan Mcfadden Email & Phone Number

Carrickfergus, GB

Creating database website written subcontent for gaming related articles, mainly for Hardcore Gamer at the moment. These could be item descriptions, locations, guides to weapon usage and more.

Currently looking for work.

Planning, assessing, and implementation of departmental structures through projects, managing a team to reach the end goals I set. Root cause analysis on core issues to implement solutions and improvement to those weak areas. Creation and organisation of company help databases, and planning/creation of automated bots, which enabled a vast reduction in.

Providing support to a wider team of internal stakeholders, customers, and end users, communicating clearly and efficiently, ensuring they had all relevant information.Ensuring prompt efficient service through use of monitoring and reporting systems, which overall reduced the average first response time from 2 Hours plus (prior to my joining the team) to.

Acted as a pivotal link between internal teams and customers, fostering transparent communication to address concerns promptly and align deliverables with client expectations. Cultivated enduring client relationships, tailoring solutions to meet diverse business needs. Conducted personalised demonstrations, showcasing product features to current and.

Belfast, Northern Ireland, United Kingdom

Delivering all-encompassing customer service, addressing general banking inquiries and efficiently resolving complaints to uphold a positive customer experience.Played a vital role in the Online helpdesk by providing technical support, adeptly logging faults, and ensuring swift resolution to maintain seamless digital interactions for customers.Offered.

Northern Ireland, United Kingdom

Maintained a high standard of customer service by monitoring and ensuring that customers were appropriately dealt with, fostering a positive shopping experience. Managed stock efficiently, overseeing inventory levels, restocking initiatives, and implementing/maintaining merchandise displays, contributing to an appealing and organised store layout to.