Jon Cooper

Jon Cooper Email and Phone Number

Customer Success Manager @ Bulletproof (Cyber Security)
England, United Kingdom
Jon Cooper's Location
Bedford, England, United Kingdom, United Kingdom
About Jon Cooper

A commercially driven business savvy professional, with over 12 years of SaaS sales, account management, success and strategy. There's nothing more than a disrupter business, shaking up the industry and striving for change. I've worked successfully over a number of SaaS companies, helping them grow significantly by creating account strategies and forming long lasting professional relationships. I firmly believe in honesty and integrity in the professional workplace, and indeed in social life. I hold this as a pillar to my ability to maintain relationships and adamantly believe it is the key to be being a successful business person.

Jon Cooper's Current Company Details
Bulletproof (Cyber Security)

Bulletproof (Cyber Security)

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Customer Success Manager
England, United Kingdom
Employees:
129
Jon Cooper Work Experience Details
  • Bulletproof (Cyber Security)
    Customer Success Manager
    Bulletproof (Cyber Security)
    England, United Kingdom
  • Chime Software
    Senior Customer Success Manager
    Chime Software Feb 2024 - Sep 2024
    London, England, United Kingdom
    Construction software transforming the way you run your sites across attendance, compliance & competency.See every job in real-time. Make better decisions. Stay safe and legal. - Manage construction site attendance - Keep your sites compliant - Digitally signed health and safety documents - Handle operatives' skills in one place, in real time - Store operative HR details, payroll and digital timesheets
  • Remote
    Customer Success Manager
    Remote Oct 2021 - Jan 2024
    United Kingdom
    When you own the entire chain, you can control scale, speed, and risk. We fully own entities in every country so your business is never in someone else's hands.Our goal is to take the entire burden of compliance off your hands. We have in-house legal and HR experts in every region to proactively protect you against ever-changing regulations.We built Remote so that global HR, benefits, and payroll run seamlessly in the background, and your employees always know their contributions are valued.
  • 10To8 Appointment Scheduling
    Head Of Customer Success
    10To8 Appointment Scheduling Oct 2019 - Sep 2021
    Cambridge, England, United Kingdom
    Managing the CS function for 10to8 Appointment Scheduling - Created the Customer Success department within 10to8 - Built strategic CS function & all processes successfully - Facilitate enterprise clients through onboarding process - Designed, created and implemented CS function - Responsible for NPS, churn & LTV - Member of strategic senior management team
  • Sociabble
    Uk Head Of Sales & Customer Success
    Sociabble Feb 2018 - Oct 2019
    London, United Kingdom
    Sociabble delivers leading solutions for employee advocacy, social selling and internal communication, enabling companies and their employees to communicate more effectively, and make the most of social media as a business tool. A software as a service (SaaS) available natively for Android, iOS and Windows Phone, Sociabble organizes brand, third-party and user-generated content (UGC) onto themed channels. Complete with a full suite of gamification features, user engagement mechanisms, analytics and lead tracking metrics, the platform integrates with a number of enterprise tools, including RadiumOne and Office 365.Launched in 2014 by a team of experienced entrepreneurs in digital asset management, social media and content marketing, Sociabble is currently used in over 60 countries by some of the world’s leading companies, including BNP Paribas, L’Oréal, Microsoft and PwC. Headquartered in Paris, France, the company has operations in New York, London and Mumbai. - Responsible for rapid growth of the UK business - Onboarding & strategy for employee advocacy in the UK & Ireland - Content creation consulting
  • Smarp
    Customer Success & Account Management - Uk, Us & Ireland
    Smarp Sep 2016 - Feb 2018
    London, United Kingdom
    Smarp is the creator of the ultimate employee advocacy platform. Employee Advocacy is about helping employees to grow their professional brand by empowering them to participate in discovering, sharing and measuring the impact great content has on their networks. When empowered to act as brand ambassadors on social media, employees improve their thought leadership, build their networks, and become more successful in what they do, all while increasing the company’s reach and credibility by generating meaningful conversations about the business. - Growth and success of all UK & Ireland accounts - Growth strategies - Social media strategies and engagement - Mentoring of sales teams - Helped create & manage huge growth in UK market of 300%+ - Create strategies to assist client base on the effective use of content on social media - Twitter, Linkedin, Facebook & Instagram training and strategyIf you want to learn more about Smarp, or employee advocacy and want to understand the power of employee advocacy. Check out the website www.smarp.com or email me on jon.cooper@smarp.com
  • Smarp
    Uk & Ireland Sales Manager
    Smarp Aug 2015 - Sep 2016
    London, United Kingdom
    Smarp is the creator of the ultimate employee advocacy platform. Employee Advocacy is about helping employees to grow their professional brand by empowering them to participate in discovering, sharing and measuring the impact great content has on their networks. When empowered to act as brand ambassadors on social media, employees improve their thought leadership, build their networks, and become more successful in what they do, all while increasing the company’s reach and credibility by generating meaningful conversations about the business.- Growth of the UK market- Educating and advising on all aspects of Employee Advocacy- Social Media guidance- Responsible for growth of new & current accounts using the Smarp Social Platform- Training and mentoring of BDR UK team- Strategy creation for UK officeIf you want to learn more about Smarp, or employee advocacy and want to understand the power of employee advocacy. Check out the website www.smarp.com or email me on jon.cooper@smarp.com
  • Esendex Australia Pty Limited
    Australia, New Zealand & Apac Key Account Manager
    Esendex Australia Pty Limited Dec 2013 - Jul 2015
    Melbourne, Australia
    We are an international SMS provider supported by expert account management, development and customer care staff with years of experience. We only partner with premium networks so, together with our technically advanced products, we can pass an assurance of quality on to our customers. We strive to be the best in our field and continually re-invest into the company to create the next generation of SMS services and platforms.As the market leaders, we provide high quality, mission critical, SMS software. This can be as simple as an online application or a fully integrated API. All our products use our own in-house built, fault tolerant platform.We've worked with over 22,000 businesses from sole traders to SME’s and blue chip organisations in many industries. We have the expertise to understand your market and business requirements.My Role• Managing of all Enterprise and Major Accounts in Australia, NZ and APAC region• Running BDM & lead generation teams and strategy • Responsible for reporting, margins and strategy of sales department• Manage accounts and opportunities from $15,000 to $1,000,000 in Australia, NZ & APACKey Successes• Grown client base by in excess of 30% Nationally• Shifted sales focus & strategy towards a BD outbound strategy• Business currently on target for over 40% growth• Created and implemented key sales strategy for business within Australia
  • Lanier Australia
    Melbourne Sme Account Manager
    Lanier Australia Feb 2012 - Dec 2013
    Melbourne, Australia
    Lanier/Ricoh Australia is a leading provider of document management solutions. A national company with offices in every major capital city and extensive dealer network across Australia. The comprehensive and innovative solution incorporates a range of unique and customised software and hardware products to suit any document need.My Role• Managing accounts up to $60m million turnover in South-East Melbourne from initial contact to service delivery• Working with existing clients to analyse business processes and provide tailored solutions using Lanier's printing and IT product range• Creating complex TCO, ROI comparisons, analysing business trends and reporting usage to clients• Maintaining relationships with key clients to support and grow accounts• Maintaining KPI's on CRM system, reporting activity and creating new leads and contacts to distribute EDM's with promotionsKey successes• Became leader in software, document management systems referrals• Created $1,000,000 in revenue pipeline in software MPS• Successfully grew client base by over 40%• Grew yearly client spend by over 15%
  • The Legends Club - Eclipse Corporate Hospitality
    Melbourne Sales Manager
    The Legends Club - Eclipse Corporate Hospitality Jan 2009 - Jan 2012
    Melbourne, Australia
    Established in 1993, Eclipse is a boutique consultancy specialising in business relationships & corporate engagementWorking as an integrated group of businesses, Eclipse assists clients with all elements of customer interaction, maximising their investment in business relationships. Eclipse works with clients to understand their approach to client segmentation, corporate engagement, tactical requirements and long term strategic direction.Across Australia, the team at Eclipse delivers outstanding corporate experiences. Clients have access to an extensive range of hospitality and unique events, created for a specific audience.My Role• Managing national clients with spend between $2000 to $500,000 to create customized hospitality packages for national product range (AFL and NRL Grand Finals, Australian Open Tennis and F1)• Creating complex sponsorship arrangements to fit within tax regulations • Organising & leading face to face meetings with current and prospective client network to build new business• Creating complex tax saving, TCO and ROI strategies for clientsKey Successes• Leading BDM in Victoria• Over 120% of budget in 2nd & 3rd year• Built and managed 3 of the largest accounts Nationally in excess of $1,000,000
  • Idf Global
    State Sales Manager
    Idf Global Aug 2008 - Feb 2009
    Melbourne, Australia
    IDFGlobal is a visualisation company working extensively in the property, mining, industrial, legal and golf industries.With offices throughout the globe and more than 100 staff, IDFGlobal is in the unique position of being able to start any job any time - whatever the size.SpecialtiesArchitectural renderings, animations, physical models, architectural illustrationsMy Role• Running sales, project management, marketing and delivery of service in Melbourne state office • Liaising with Chinese Head Office to ensure delivery of complex 3D animations and models• Creating presentation material for client meetings and presenting material to groups ranging from 2 – 25 people• Maintaining relationships with key clients and identifying new business opportunities• State-wide responsibilities for key clients including large developers, major architecture firms and Government departmentsKey Successes• Built internal sales process from scratch, incorporating BDM & AM work• Leading office for first 2 months made from new business• Doubled client spend over budget in new business
  • Marcus Evans
    Business Development Manager
    Marcus Evans Jun 2007 - Aug 2008
    Melbourne, Australia
    Marcus Evans is an international business events and information company with five principle areas of business activity; business events, business training, corporate hospitality, BI and sports & entertainment.My Role• Leading a team responsible for filling large-scale events• Managing accounts & growing base of sign ups• Maintaining relationships of key businesses InternationallyKey Successes• Exceeded budget by 110% first year• Placed in leading role after 3 months, responsible for 5 team members activities• Team were called in when sales on an event wasn't selling "International Tall Building Conference Dubai" was rescued• Created BHP Billiton as a client, with sales continually exceeding $30,000+ a month

Jon Cooper Education Details

Frequently Asked Questions about Jon Cooper

What company does Jon Cooper work for?

Jon Cooper works for Bulletproof (Cyber Security)

What is Jon Cooper's role at the current company?

Jon Cooper's current role is Customer Success Manager.

What schools did Jon Cooper attend?

Jon Cooper attended The Nottingham Trent University, Bedford Modern School, Beauchamp Middle School.

Who are Jon Cooper's colleagues?

Jon Cooper's colleagues are Piyush Paliwal, William Bach, Gürkan Kurşun, Hayley Whiteman, Aiden Thorne, Isabel Uribe, Zidaan Siddiq.

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